深圳温德姆至尊酒店

The room had a very strong smell of smoke, and I expressed my concerns to the front desk staff. They arranged for a cleaning lady to come to our room and spray air freshener, but that was all they did. Another terrible experience occurred during breakfast at their cafe buffet when I saw a huge cockroach crawling near the coffee machine. Overall, it was a very disappointing stay.

The hallways were stuffy and u can smell smoke. Spacious rooms. Poor workmanship of the bathroom. Bath tub doesn’t look the greatest.

WiFi connection was bad, but room service and reception service was good. Cleanliness was good

Staff service is excellent

The room is huge with nice view Indoor poor is nice too Location is convenient

very convenient to all place

It is very big and spacious, not to mention comfortable too!

Another excellent stay in this wonderful hotel!

This is at best a 3 star property. “Executive” lounge and offerings were a joke. It exists, but does not live up the star rating. First room smelled of smoke even though whole floor was non-smoking. Requested a rollaway bed - less comfortable than the sofa, it bowed down like a hammock. Concierge could point to area restaurants, but not much else. Only benefit is proximity to MRT station and several shopping malls including IN TOWN which had great food options. Will skip this property and other Wyndhams going forward. Terrible experience for family trip

Fantastic quality hotel with exceptional value in this amazing futuristic city - WOW!

Enforcement of rule/regulation. I requested and got a non-smoking room on a non-smoking floor. But my first afternoon nap was interrupted by a strong cigaret smoke that poured in from the connected room next door. When I questioned the smoke detector system, the staff lightly mentioned that it was not functional. This is a safety issue! And when I pointed out the notice of government regulation on non-smoking and fine of 500 yen, the manager responded that they had no authority to stop the offender! Is it not the right of property owner to enforce regulation within their property? The safety deposit box has a hole for a power line connecting the inside of the box to the outside socket. What happens if there is a power outage? Can't open the box or the box will open by itself? Weird - I have never seen anything like this in 60 years of travelling. The room is rather dimmed. The house keeping staff is wonderful - friendly and helpful!

Very comfortable hotel in this vibrant city

Good place to stay in Shenzen. Close to the Hong Kong Futian border crossing.

There is a cigarette smell in the room. Although staff spray some air refresher, still can smell it

The room has some smell of cigerette smoking.

Great stay at the city center. Front desk staff upgraded us. Thank you guys

Nice hotel with good location for everything.

Location, Room Size, City View

Very plush hotel in Shenzhen CBD. Huge room with big floor to ceiling windows and an exceptionally comfortable Emporer size bed! Very good value. Only 1 night unfortunately , but would stay again next to time Shenzhen.

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