住宅酒店

员工的态度都非常好！帮助了我很多，酒店设施也非常齐全，有拖鞋，还能加热夜宵。早餐也很美味。

离市区直接电车半小时到达， 交通方便，就一晚住宿还是不错的。

The pictures shown on hotels.con are a bit deceptive. When I checked in, the hotel lobby and the rooms are a bit disappointing and run down. The staff speak good English and nice, but the condition of the room needs improvement. For example stinks on carpet bed sheet and around the bathtub. The bed was only average - needs improvement in terms of comfort in mattress and sheet etc. the room is big but does not look like what advertised on hotels.com pictures so I was a bit disappointed. The staff was able to book a private day tour with direct drop off and pick up at lakes plitvace at 5pm for next day 8:40am so I was impressed. The buffet breakfast was good and reasonable range of food for hotels in Europe so I think it is still reasonable good hotel with good price.

It is good to have free parking and breakfast, the room is big and clean. However, there is no kettle and our room only has bathtub but no stand to hold the shower head.

Room is good. Location is a little far away from city center.

The hotel is clean and nice. Receptionist is very friendly and helpful. Regrettably that the hotel is a bit far away from city center where we took 20 minutes tram to go.

Location is perfect, direct tramway to railroad station or Ban Jelačić square. Perfect breakfast, parking near the building, only too hot in room because the control is not working - just sleep with window open.

Atendimento

Nice large room, and very helpful staff who changed are room to a quieter position. Very good amenities and hotel is close to tram stops which take you into central Zagreb.Breakfast is very good and also secure parking on site.

Our suite at Residence Hotel was comfortable and well-appointed, with a particularly nice bed that ensured good rest during our stay. The food served at the hotel was tasty and enjoyable. The staff appeared friendly, though we didn’t have much opportunity to interact with them beyond basic exchanges. One area for improvement would be the bathroom - there was noticeable limescale on the shower fixtures that could do with replacing or a thorough clean. I’d also suggest adding coffee and tea facilities in the room, as this would be a welcome convenience for guests. Overall, it was a decent stay with good fundamentals, but a few small touches could elevate the experience.

Excelente atendimento de toda equipe. Instalações novas e quartos excelentes. Bem organizados e limpos. O café da manhã é maravilhoso e super bem servido com inúmeras variedades. Super bem localizado, fica há uns 10 minutos do centro de carro. Tem estacionamento bem próximo e muitos restaurante, cafés e mercados nas proximidades.

Breakfast was OK. Location was great. Easy acess to trams and buses. Good accommodation for the price.

Really small room. AC is centrally controlled and wasn't working at all, esp during the night when the room got too hot due to the bathroom heater. Front Desk said they will fix it but didn't even after multiple requests. No coffee maker in room or cups, we had to ask for them. This is a bad hotel, not worth it as there's other options in Zagreb, Overall Zagreb itself is not worth visiting - nothing to see or do. Best to skip it entirely, save money and time.

We had a great stay at Residence Hotel! The receptionist Allan was amazing. He was so friendly and helpful and spoke excellent English. The rooms were very nice, spacious and clean. The hotel is 20 minutes outside of the central square of Zagreb by tram. It leaves right outside the hotel, so that isn't a problem at all. Close by the hotel there is also a Lidl and a good Italian restaurant.

The room is nice comfort and clean. Good breakfast.

Very good breakfast, not crowded, friendly

Small parking lot and busy street. The room was great and the staff was excellent and helpful. No issues except for parking.

Staff very professional, friendly and courteous. Breakfast options were very good. Property in a great location for easy access to the Old city via the tram system which is cheap and easy to use. If staying in a room at the front of the hotel (which we were) it is noisy on and during the night from all of the traffic on the busy road outside. Our room was clean and spacious. We did not use the spa facility.

Wir haben in dem Hotel auf dem Weg nach Deutschland übernachtet. Es war sehr sauber, das Zimmer war sehr groß. Allerdings die Matraze war in die Jahre gekommen und entsprechend nicht sehr bequem. Wir waren überrascht von dem hervorragenden Frühstück. Personalfreundlichkeit: mittelmäßig

Zimmer sauber, Frühstück war sehr gut. Personal könnte etwas netter sein.