克拉布沃尔庄园酒店及水疗中心

The bed was very uncomfortable!!! It dipped in the middle so it was quite difficult to lie flat. The balcony only had one seat on it but, as we couldn’t get the door open anyway, that wasn’t a problem. I didn’t take a shower cap with me as I expected the hotel to provide a selection of toiletries. It didn’t. The shower head was a bit loose and out of my reach and, at one point, it was actually pointing at the wall with most of the water running down the wall. We definitely would not return and would not recommend the hotel to anyone.

Perfect

Although the stay started off quite badly with unfortunately a few issues, after having a conversation with the manager, all my concerns were addressed. In fact, the manager went out of his way to resolve things and I congratulate him for that. The staff generally were a mixture of inexperienced and helpful. An example being a couple of problems at breakfast, however with the evening meal ( which was for a special occasion), the restaurant manager in particular was extremely helpful and knowledgeable and totally transformed our stay from being quite mediocre to a lovely stay. It is worth mentioning that the quality of the food was excellent and the recommendation from the restaurant manager, spot on ! The suite that we had was very comfortable and although maybe in need of some redecoration in areas, it was a nice place to stay. On this occasion, we didn’t use the Spa so won’t comment on that. The final question being would I stay there again and I think the answer is a definite yes, overall we enjoyed our stay in a lovely hotel in a nice comfortable room.

Very friendly staff, family room was excellent with lots of space. Perfect for a small family. The room was lovely and clean, with plenty of towels.

......clean. Very friendly staff.. Food was lovely both breakfast and evening meal

Good food taste card accepted visit here lots gym and pool amazing free parking can’t wait to return

The swimming pool is out of order at the moment. was not notified of this when booking only a couple of days before I arrived. I was allocated room 56. Make sure you don’t get this room unless there is a heatwave. It was so cold that I had to ask to be moved during the night. The radiator does not appear to work in the room. I stayed for 3 nights, two of which had road closures outside the hotel . On the Sunday the road was closed from 7 am to 1 pm so could not leave unless you walked - and this hotel is some way out of the centre of Chester. Again I was not notified when booking. Staff ( other than the night porter and staff at breakfast) seemed entirely disinterested. No one actually apologised. I was offered another stay in the future, free of charge, but quite frankly I have no intention of ever returning

The hotel was clean and well-presented, but we only found out on arrival that the pool would be unavailable for the whole of our stay. All we received was a voucher for one free drink. The room was clean, but there were stains on the floor and wallpaper was peeling. The bathroom was clean and tidy with a really good shower and good sized bath, however the water pressure meant it would have taken an hour to fill the bath. Overall we had a lovely stay but the quality wasn't great. There was a very good buffet breakfast which we enjoyed and would recommend.

Arrived at the hotel to be told the Spa was closed with no contact from hotel beforehand. Had to battle for 45 mins to get a partial refund. A huge waste of time, very frustrating and will never return there again!

Very helpful and professional staff Excellent swimming pool and gym

Great stay! Would highly recommend

The hotel was clean and an okay stay. Very dated property. The food is very expensive for what you get.

Nice place. Pool was a bit cold, but you could swim in it fine. There was no standard plug next to the bed (just a weird old fashioned non standard 3 pin plug for the lamp) so I couldn't plug in the CPAP machine I need. We asked reception for an extension and they didn't have any, so we had to go out and buy one. Otherwise the pace was good.

Goede personeel

Friendly staff and lovely ‘character’ hotel room. Next time we’ll try the spa which looked lovely too.

This hotel is ok, but the restaurant is appalling. Severe lack of staff and attention to diners, we watched two couples up and leave after being sat with no service for almost 45minutes. The food is vastly overpriced versus quality combined with the lack of staff attention, we were only offered a drinks order once and provided with one small jug of table water. Spa facilities are ok, sauna is tiny but ok, pool area is nice

Rather run down and in need of a revamp. Room was not clean and steam extractor in bathroom did not work

Great

Lovely hotel staff friendly and helpful would recommend

Staff were lovely and building looked impressive, set in nice grounds and the food was good in the bar area. However inside the room was a bit tired and decoration shabby. The room was very hot with no air com (just a table fan) and safety limits on the windows meant you could only open them an inch. There was no fridge in the room for keeping things cool either. Also the shower tray didn't drain proprerly so you ended up standing in water that I was worried would spill over and the floorboards in the room upstairs were very loud and creaky which was a bit annoying. Overall it was a lovely stay just a few little things that stopped it getting 5 stars.