크랩월 매너 호텔 & 스파

The bed was worn out on both sides - dents where people have worn the mattress.

Evening meal in restaurant was ok main was delicious but dessert was a let down completely. Rooms was lovely and clean downside was the two single mattresses squashed together to make a double and the tv signal was a hit and miss. All in all a lovely weekend break away!!

Clean room, friendly staff, beautifully decorated hotel for Christmas

The room was in poor condition, Mattress uncomfortable and

Great time

Spa facilities were lovely, the pool temperature was perfect. Room was lovely, great big bath. Breakfast was nice, with decent choices.

Friendly efficient staff and nice rooms

Lovely stay, friendly staff, clean.

Room was clean and well presented, great gym

When we arrived there was only a hand towel in the bathroom, also a ight bulb had gone so very dark in the room. We couldn't ring reception, so had to walk down there. THe first two issues were rectified quickly, but the only answer got regarding the phone was that someone must have borrowed it and they would look into it. Also had to move furniture to plug in the hairdryer and see ourselves in the mirror. TV took 10 mins to warm up. Seating in restaurant was awful - very low compared to the tables. Also disappointing menu including a Quattro Fromagio pizza with only 3 cheeses - one was Edam - not a typical pizza cheese. Sadly the place needs some TLC and better management. OK if you get a cheap deal to stay there.

On arrival to reception we over heard a complaint that wasnt being handled discreetly and sounded like it hadnt been dealt with properly. The room was ok but it was cold. On returning back from an evening out we fou d the room still cold, no heating, the door handle on the inside was held on by 1 screw, and the bed lock holding the two beds together broken. I teied calling reception with no response. Wrnt diwn to reception to find a note saying night porter away from.desk use radio for attention. There was no instructions to use the radio. Night porter could only offer a small heater as fully booked which had to be left on all.night to keep the room warm which it wasnt designed to do. No offer of extra bedding. Spoke to the manager next morning who was professinal and dealt with the complaint as she should taking notes and apologising. On the plus side ahower was hit and breakfast ok but the standard of ths hotel needs to be better with some maintenance updating to fix some quite dangerous pdoblems

Check in was good. Room spacious but very tired but comfortable Although it appeared clean it was grubby. Stained carpets, cracked window, mould around bath

The room was clean, staff very friendly and helpful. I had room 7, not much of a view from window though, it looked straight out at the air vent for the kitchen so occasionally had cooking smells wafting into the room, other than that a pleasant stay.

Comfortable, spacious and welcoming

Room spotless except for the damaged waste bin in bathroom. Room spacious and tastefully decorated. Bed very comfortable. Loved the large bath. Enjoyed breakfast. Great selection. The only issue we had was poor lighting.

The staff were fine. However the property was in great need of attention. Furniture in room was ripped, water tepid, property generally in need of a thorough cleaning. Property has great potential but needs attention for it to realise that potential.

Beautiful building. Lovely friendly staff

Rooms and spa excellent. Food very good Service in restaurant a little disappointing. Young Indian girl was reluctant to seat 4 of us together. Then we were missing a table setting and then she filled our water glasses with a degree of impatience, spilling water on the table .

Room was shabby and in need of repainting and re carpeting, the walls and ceilings were so thin you could hear everyone moving around throughout the night- I could even hear bedsprings from the room above. Spa was ok but again in need of some tlc. Nowhere near worth the £170/night

Poor value for money, tired and things falling apart. People were nice and you could see it was a nice place once upon a time.