DoubleTree by Hilton Hotel and Spa Liverpool

Fantastic hotel a brilliant spot close to shops, restaurants and bars. Hotel is immaculate. We will definitely be back soon.

Staff were friendly . Spa was nice and spotless clean . Bar a bit dark and poor selection of beer . Room comfy and cleaned daily . No water in room on arrival . Would have been nice to have some . Good stay

Overall the hotel is clean and staff are some of the nicest and most accommodating we have experienced. The manager, Antoni is a gem and Doubletree is lucky to have him. The AC of the original room we were given wasn’t working. It took only one call and he personally came up and walked me to a new room to see if it was upto standard and then helped us take our luggage there. Excellent leadership and customer care. The leadership sets the tone and his kind caring hospitality extends to everyone working there. Front desk staff was very sweet and helped us navigate and gave us extra time to check out when we were stuck in a tour that took longer than expected. Only thing to consider is that hotel rooms seem a bit dated even though bathrooms and furniture seem new and renovated. Carpets have a musty smell but that could be that the building is more on the historical side. Great location.

Really clean rooms although not automatically serviced/cleaned every day. Great staff and restaurant. A few toiletries would have been nice but did not spoil the stay. Most of all, they had great air conditioning.

Staff were lovely, nice bar and a great location. I was in the old wing of the building and the AC had broken. I moved rooms to another one which also had broken AC, but it at least had an opening window. Could do with more hooks in the entrance bit to the room.

All staff friendly and approachable. Room disappointing King suite No air conditioning Carpets and decor looking tired mirror in bathroom, stains on the floor. Two TV’s in room, didn’t fit into their wooden casing, so could see wires etc Had to ask for bottled water Tea and coffee facilities basic, long life milk Shower tray slanted and the water flooded out into bathroom It just didn't feel like a suite at £190 for one night should feel. Have stayed in DT Leeds the night before and this leaves the Liverpool hotel behind. Have also said in Hotel indigo recently and this was a much better experience too. The room and hotel just feels tired The pictures on the website are not a true reflection of the hotel.

Nice hotel. Beautiful building. Wonderful front desk personal. AC is adequate, but not like USA. Beds were comfortable and the bathroom was amazing. Highly recommend.

The property was in excellent condition. Rustic old style with a room that had a ton of space. The room was plenty big for the 4 of us in our party. The bathroom looked renovated and was nice and spacious. The staff cleaning room was excellent. The only thing that wasn’t excellent was there was no air conditioning and the windows were locked shut. They had a machine in the room moving very little air over refrigerated water. It was cooler and nicer outside than in the room. I would have liked to been informed of this before I booked since the price was over $1000(US) a night. All this being said still good choice and great location.

Misleading and disappointing experience.This hotel is not family-friendly. Major amenities are restricted to adults only, which was completely omitted from their advertisements. To make matters worse, the check-in experience was highly unpleasant. The receptionist appeared unhappy and annoyed when answering even the most basic questions.

Perfect!

AC and WiFi do not work well. Great staff and location.

The hotel staff was amazing but the WiFi was really terrible. I stayed at this hotel twice this month. WiFi was terrible. The windows do not open and the AC does not cool the rooms. The staff brought a fan but it was cooler outside than inside the hotel. The rooms are nice, television service adequate and the location is fantastic. But the AC and WiFi are terrible. Be sure before you book if either are important to your stay.

Overall, I had a great experience at the DoubleTree by Hilton Hotel & Spa Liverpool. I booked this hotel specifically because it was attached to the spa, and it was exactly what I needed after traveling. The room was very comfortable and spacious, with a large bathroom, great water pressure, and a beautiful view of what I believe was the clock tower. The air conditioning could have been stronger, but it was sufficient. The hotel staff were friendly and welcoming, and the warm welcome cookie was very appreciated after a long train journey. The spa was the highlight of my stay. The receptionist was incredibly kind and helpful, and immediately made me feel relaxed and taken care of. I did not book treatments, but I purchased a day pass and spent about three hours there. The pool is large and a refreshing temperature, with plenty of lounge chairs. The hot tub is excellent, with strong jets and even a place to lie down and enjoy the massage jets. The steam room and sauna were also great. Everything felt clean, safe, and well maintained. One note: the darker, atmospheric photos with wood and leather-tufted couches seem to show a specific part of the property, such as the bar or library. The hotel and rooms themselves have more of a clean, contemporary Hilton feel. Great location, close to the historic part of Liverpool and walkable from the train station. I would definitely recommend it and happily stay again.

Excellent hotel, but the spa is extra. They don't hide this, but it is easy to miss.

Very nice hotel. Friendly staff. I’d stay again

Whilst there was plenty of choice on the cooked breakfast. It was at best lukewarm and as a consequence the bacon was hard. Not a great fan of hot food that isn’t hot. Ate in the restaurant one night and the food and service was excellent.

Great hotel and location but pool/spa didn’t open until 10am and was closed at 6pm when we arrived so we couldn’t use which was a shame.

This is an amazing hotel, lookss very posh with intricate detail. It has a large lobby area There is a lift that goes up to all 5 floors, however there are more rooms in seprate ofshot areas from the main staircase. my room was in one of these ofshot areas, there are only two room per area. The room was very big with a queen sized bed, accessable bathroom with walk in shower. There is a squae wash basin with individual shorage compartment for towles underneath the sink. this room has lotss of space, inc a sofa a huge TV area, plus a long rectangler window with both net and black-out curtains. A buffet style breakfast in ssrvedd in their own bar andd Grill area. It is a mix of cooked and contenental breakfast, as well as cereal. Breakfast is quite expensive, howeveer a reduced rate is offered upon arrival. However unless you have more then one plate with a mix of contenental and cooked, it is not worth it. There is a spa and wellness retreat attached to this hotel, unfortunatly i did not o here, however if more information was provided to guests - like an information lifelet in the rooms and reception i would have definatly gone here. Customer service was polite and friendly, but not exceptional. There is a wired phone in all rooms for room service and customer service. However i did not use this. DoubleTree is locateed outside of Liverpool City centre, which is only 2 mins walk away. The train station in a 5 mins walk away from hotel. I would definatly recomend thi

Great place to stay! Staff are amazing and the rooms are beautiful

Very welcoming staff, lovely hotel, very convenient and great breakfast too!