DoubleTree by Hilton Hotel and Spa Liverpool

Room was great - restaurant was poor. Food arrived unlike what was described on the menu. Sticky table. No cocktail menu available.

The room was very cold, we were given a small heater which was useless, we all got a cold because of this stay. Carpets very dirty, it will do with renovation, we could hear the people booked above us walk and this disturb our sleep throughout the night. We had to constantly ask for milk , sugar etc. it was a waste of money. I will never recommend anyone to go there .

I spoke to reception after night one about a noise in the pipes in my room. When I came back later that day it was resolved. Thank you !

Was ok but no one explained the card operated the lights and we had not used that system so took us a while to work that out

Great

Hotel was lovely, convenient in walking distance of everything. Staff were very welcoming and friendly. Would definitely stay here again.

Lovely rooms and helpful staff

Very nice staff helpful and pleasant.. Excellent room.

Check in was smooth and easy. Receptionist was lovely and friendly. We booked a superior king size room. The room itself was lovely but the curtains were closed and when we looked out realised it was for a reason. The view was literally the back of the hotel so not the best. The bathroom was lovely with a fab bath and separate shower. The bed was comfy as were the pillows. The only thing that let this stay down was the breakfast. We went down to the restaurant around 8.45am and there was very little hot food available. Myself and my husband ended up eating at separate times due to having to wait for the hot items to be replenished. The coffee machine had run out of milk and there was no butter available. If the breakfast had been better this would have been a great stay.

Was severely disappointed with this hotel. Stayed here for one night on business, Oct 2025. The staff were efficient and nice enough. But that was where it ended unfortunately. The hotel rooms are spacious but the whole place feels run down and tired and in desperate need of a refurb. The food options aren't great and the place was noisy. I was also looking forward to a swim in the pool. I arrived late so had missed the opportunity, but I was then told I'd need to book and pay for a slot to use it in the morning. I've stayed in more hotels than I can remember and can honestly say I can't recall ever being charged to use facilities such a s pool as a guest. Just feels opportunistic and cheap, especially for a brand as large and well-known as Hilton. Business prevented me from booking in the end but unsure if I would have stuck around even if I could have. The whole experience has made me less inclined to use Hilton in future.

I requested and pre - paid for extra additions to the room on arrival as it was supposed to be a suprise for my girlfriend. These requests were not met so these additons i payed good money for had no effect. I was also injured by slightly catching my arm on the unsafe, sharp ridged shower pole, causing heavy bleeding. When i attended the reception desk to report the staff showed no concern and first aid was not readily availabile. I have contacted the hotel and have not yet had a response. Hoping they respond soon so i dont have to take the matter further.

Great staff but the shower in our room was really poor which is a shame as the rest of the stay was good.

Clean too/easy access and friendly staff

Friendly staff and within walking distance to shops and bars.

Very happy with our stay.

This was a pleasant stay , had trouble finding the place when we arrived , place is quite out dated and needs some maintenance work doing , pillows are very soft and rooms are not sound proof neighbours were noisy coming and going talking loud outside room and doors being slammed late at night

We eere greeted with a very friendly welcome from Conny who checked us in. Going to the room the lifts and corridors were spotless and smelt so fresh! The room was a great size , very clean and the bed is the comfiest i have slept jn for a very long time ( im never comfy in hotel beds). The shower was great and the rolm had everything we needed. I would definitely stay here again if Inwas visiting the area.

The location of this property is excellent. Staff friendly and welcoming and room service was very efficient. The only down side was both treadmills in the gym was out of order.

Je pense n'avoir jamais rencontré en 30 ans de déplacement professionnel partout dans le monde un personnel à l'accueil aussi désagréable, peu enclin à aider. Voila comment perdre un client. L'établissement présente une piscine qui s'avère être indépendante de l'hotel et payante de surcroit, il n'y a pas d'adaptateur EU pour les prises électriques, (allez en acheter en face...), aucun effort pour bénéficier d'un late check out d'une heure malgré un membership au Hilton Hhonors Club, des chambres vieillottes, bref il y a tellement mieux et moins cher à Liverpool.

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