伯恩茅斯希尔顿酒店

櫃檯人員態度不佳、没服務熱誠、對話都不耐煩、酒店施工已經給房客帶來不方便、入門因施工地面不平、此飯店員工冷眼旁觀、我可是住了5天的客人、

Amazing stay as expected

Really nice hotel in great location. Stayed for a couple of nights with my husband and two daughters. We all really liked the hotel and made use of the gym and swimming pool. Great for families. Very clean, polite and friendly staff and all a short walk into Bournemouth centre. Also excellent breakfast.

One of the worst Hilton hotels I have ever stayed in. The swimming pool was in a very poor condition — the water was visibly dirty, with dust and hair floating on the surface, which was extremely off-putting. The room itself lacked basic amenities, including a bathrobe and slippers. When I requested these, I was told that none were available due to the hotel being busy, which is simply unacceptable for a Hilton property. Overall, this was a very disappointing experience and far below the standards I would expect.

Bed was creaky, curtain was ripped & there was a stain on the picture in the bathroom. Other than those minor points, it was great.

Good

Very comfortable stay. Good breakfast. Highly recommended.

Always excellent

Always excellent

Rooms were super modern and big and the staff were excellent.. Olivia on reception was so welcoming and professional.

Great location for a trip to Bournemouth, moments away from the beach, it must be one of the closest hotels to the beach area. Room was clean and just what we needed. It was great that our children had beds each rather than having to share a sofa bed. The hotel had a nice lobby bar area, we didn’t eat at the hotel so can’t comment on that. We made use of the pool which was lovely to have for our stay

spa relaxing but not enough sunbeds

Pool was nice but busy, rest of the hotel was nice.

Great staff but painfully slow bar staff!!

Great location

Woken by noisy guests twice in the early hours - so the doors were not adequately soundproofed

Great central location. Every amenity. Fantastic spa and pool.

Lovely room, huge bed. Clean and well kept hotel.

There was no hot water either night from 7pm ....we went out both nights and had to cold wash .....never experienced anything like it at a hotel before really dissapointing...ots my first time staying at this hiltion and i expecyed so much better especially spending out on a kings suite. Cant wait to get home and have a hot shower. Also we were right opposiste a lively bar that was blaring out music each evening until early hours so didnt get too much sleep either . Curtains were ripped as well. So dissapointing...i wouldnt teturn .

Friendly staff, very helpful. Clean room.