Kimpton FITZROY LONDON, an IHG Hotel

You would expect a little more from a 5 star hotel but the check-in process is not very welcoming… we are a family of 3 with a small child plus two big luggages… when we arrived, no one offer a hand to move the luggages up the staircase to the main reception area… in fact, no one is there… so we have to move the heavy suitcases ourselves… the check in is relatively quick but the staff is cold… so it’s quite unpleasant to begin with… we decided to have dinner at the Fitz’s but the table they check us into is not clean and ended up staining the kid’s short and the food is very slow to come… so other than the location there is not much to like about this hotel…

I particularly like the overall darker decor tone in the public space. Authentic, but not too stuffy.

飯店旁邊就有地鐵站，也有超市藥妝店，機能十分不錯。服務人員都非常專業，有效率。飯店裝潢非常舒適，下次到倫敦會再來的

真的非常好的體驗，服務非常迅速，房間可愛舒服，餐廳食物也好吃，下次還會再來住的

Clean room, friendly staff!

great location, near underground and the British museum. Well designed interior of the hotel.

Great hotel with amazing staff. Room was spotless, great breakfast and dinner too

The hotel is beautiful and in an excellent location for my needs. There is a good cocktail bar. The single room was small but clean and tidy and at the time of booking it was expensive for what I got. More care and attention needs to be paid to these single rooms as I had a couple bottles of very expired milk in the fridge and my complimentary snacks were not replenished each day. This was not up to the standard expected from a 5 star hotel. However, the staff were very helpful when I made them aware of this problem and replenished the supplies. I travelled with 2 other couples and I believe their double rooms were good.

Lovely grand looking hotel with a terrific cocktail bar! Rooms were clean and spacious. Very convenient for Bloomsbury and the British Museum. Should be easy enough to slip those Elgin Marbles in a large hold-all and slip back to hotel unnoticed. I’m definitely NOT working for the Greek government! Promise! Scouts honour! Dib Dib Dib!

It was a dream atay

Amazing building,

the staff assistance and attention to client service was superb. At breakfast, the servers were very attentive and the breakfast buffet, in particular the juice and smoothies ,were always fresh and reflected various cultural preferences.

Lovely hotel, great location but customer service is really poor. Don’t value returning customers or loyalty which is disappointing

Well appointed hotel with truly exceptional staff and fantastic decor. I was especially impressed by the staff at the Kimpton Fitzroy London. Upon almost every first interaction, members knew my name. They anticipated needs, provided useful information, and were each personable and very memorable. Meals at Fitz’s Brasserie were excellent and included a good range of options. The breakfast buffet incorporated a few items one could specially request, such as poached eggs when not in the mood for scrambled. The decor is what initially drew me, and it did not disappoint, but the exceptionalism of the staff will not be forgotten. I felt well taken care of and look forward to my next stay.

Lovely hotel in a great location with charming and helpful staff. Russell Square is a great starting point for anywhere in central London. As well as the underground station close to the hotel, there are many busses that are frequent and convenient. The room was lovely with everything you would expect from a hotel of this class. Being London, the rooms are not large - this is true of pretty much every central London hotel. The hotel is stepped in history. The dining room was the model for the 1st class dining room on the Titanic! There are other Titanic references including “lucky George” one of a pair of statues of a dragon; the other one went down with the Titanic! The bar and the restaurant are very good. Great cocktails and really good food.

No breakfast

Staff and building are phenomenal, restaurant/breakfast is world class. Location is perfect. Room itself was cramped and cold. Check-in was delayed 1+ hour

Excellent service and beautiful property

The staff could not have been nicer. We did not use the breakfast bar, but the food we had was very tasty, and we enjoyed room service several times. The hotel is beautifully maintained and centrally located, within walking distance of the British Museum. Overall, a great experience.

Yes