湖滨 Spa 酒店

服務人員禮貌一般 reception 部分時間沒有人接待

The location is great and nearby the ferry pier. But the hotel is not in good maintenance at room, the toilet ceiling have a lot of dirty water marks, it looked disgusting. I booked a lakeview room that cost £250 a night, but not worth it, the room is really dilapidated, even they don't have a refrigerator at room, I needed to keep my birthday cake in their restaurant. The room price wss including the breakfast but it was lack of choice, they serve breakfast until 10:30 am, when I ordered scrambling egg with smoked salmon toast, they said no more but I saw other customers have it, I thought smoked salmon and egg are very common foods in a hotel restaurant, I wondered why they can tell me no more stocks. I just can say this hotel not worth for money, they are overpriced. Staffs are not really friendly.

Cannot fault this place, must be one of the best places to stay in the lake district. Plenty of parking, it's spotlessly clean, brilliant location on the bank of Windermere. Plenty to do with boats trips, the lake aquarium and steam railway there. The team there are fantastic, friendly and really helpful, I'd definitely go again.

Nice hotel in a lovely setting. Our lakeside view double room was very spacious and comfortable but a little bit dated. With only one window it made the room very dark and the room lighting options weren’t very good. You had to have every light on in order to look in the wardrobe or use the vanity table , which made the room far too bright. The bathroom was ok but needed hooks on the back of the door to hang wet towels or Bath robes . Food and drink at the hotel was very expensive and over priced for what it was. The spa facilities and swimming pool were modern and in good order and my daughter was delighted with the Swedish massage that you had. The biggest problem that we had was the poor facilities at the hotel for charging electric cars. I have a hybrid car which needed charging every day but the hotel wanted £25 per day to use their charger. I fully charged my car in a town car park for £6 which is about the going rate for public chargers but was very inconvenient as it meant we had to stay in one place for too long. I would have preferred to charge overnight at the hotel. The hotel needs to install two or three charging points from one of the many companies that now supply them or get the council to install public charging points in the two public car parks at the front of the hotel. The one I used at the car park in Grassmere operated by Fuuse was very good and I would recommend it. Overall we enjoyed our stay at the Lakeside and the staff were friendly & helpful.

Fantastic stay at the Lakeside for our 30th wedding anniversary. We will definitely be returning.

Older hotel with some renovated rooms (which are lovely). Great sized pool with very warm water. Changing rooms in the evening were out of shower gel and full of wet towels. Lockers had keys but no wrist bands so no easy way of storing them. The pool has selected hours that children can use it and these are currently morning or after 4pm. Great location but the hotel doesn’t own the car park and its free parking behind the adjacent aquarium. You get a ticket from the hotel put in your window. The room we had (junior suite) was gorgeous. Great shower and comfortable bed. Kids beds (sofa chair beds) were less comfortable and one mattress was still wrapped in thick plastic, bit strange and could’ve been a risk to a small child? Staff at the hotel were mixed, some helpful, others seemed unhappy. Often long waits at reception whilst the staff were on the phone taking bookings. Shame they didn’t do table service in the conservatory out the back opposite the lake. Would have been lovely to have tea and cake here or an evening cocktail but you could get drinks yourself from the pub the other side of reception. Games room for kids was good but pool table was broken with balls falling on the floor every time they were potted! I saw that in another review about a year ago! Breakfast was plentiful and good. Dinner at the brasserie less so with very average and overpriced food, and surly servers. Housekeeping - 4pm and still nothing so had to chase, think we’d been forgotten.

Great location, great hotel spa is amazing

Lovely hotel in a fabulous setting. The staff were really nice and could not do enough to make you feel welcome. The food on the main restaurant was excellent but the brasserie was poor (pub food at hotel prices and poorly presented). Overall we would highly recommend the hotel. Unfortunately Expedia cooked up the booking in the wrong name but the hotel staff soon sorted it out.

Very satisfied with the full experience

We stayed mid week for a couple of nights room was good bed was comfortable food was good friendly staff

Great stay lovely hotel friendly and helpful staff

Hotel in Great location and rooms and amenities first class, what does let it down is the food in the bar & restaurant, very expensive for what it is, and always seemed a long wait for main course to be served, Also when we where there the power went off late at night with lights turning on and off several times but next morning, no apologies or any type of explanation. No one even asked if we had had a good stay when checking out.

The staff were polite and helpful. Plenty of choices regarding meals. The room could of been cleaner regarding cobwebs around the blind and lights in the bathroom. When requesting clean towels it was noted that the dirty towels were just folded and put back on the bed.

From the momment wearrivedseeing this wonderful hotel sat on the banks of Windermere i think we knew we had picked a great place to stay It didnt disappoint.from the momment we checked in the staff we really helpful,our room was excellent very clean and well maintained and was perfect. The location both of our room and the hotel really couldn't have been any better and I must say the gardeners do an excellent job keeping it looking so colourful. Both breakfast and dinner were really great and prompt polite service was always given and the staff always helpful. We will look forward to another visit.

Nice welcome from reception and help with bags. Room very comfortable and clean but a bit stuffy due to exceptionally warm weather and no AC in room which can’t be helped but had brought our own cooling fan in addition to the one provided by the hotel. No bar service outside so had to get own drinks from outside bar or in the Muddy Boot pub inside. Drinks prices are a bit on the steep side but a great choice of wines beers and cocktails. Staff mostly friendly but I wouldn’t say they were above and beyond in terms of the service. We ate in the brasserie both night and enjoyed what we had but highlight was the excellent breakfast. Location is fantastic being right on the banks of Lake Windermere and next to the ferry pier which takes you to Bowness although this ends around 6pm so there’s not much choice of alternative places to eat in the immediate area unless you want to drive out. Overall an enjoyable stay and would definitely recommend.

Beautiful room. View was exceptional (Rm 56). Staff could have been friendlier.

This place is an absolute gem! The location is stunning and even in hot weather the sun sets on the other side from the terrace so cools in the evening. The team are so friendly and helpful, food, drink the spa all excellent nothing is too much trouble They set my room up so it would be cooler sorting fans and closing curtains as part of the daily routine. I can’t wait to go back

Staff very helpful and friendly Good excellent

Such a relaxing stay! Huge room with comfortable beds and plentiful tea and coffee facilities - especially nice local touch using Herdy mugs. Spa and pool were very nice, and lovely outdoor spaces to relax right on the lake. Would have loved more time to spend a lazy afternoon in the cosy surroundings getting lost in a book. Good cooked breakfast, my husband especially enjoyed the smoked haddock and poached eggs. Would love to come back and stay longer next time!

Not really disability friendly, few grab handles in the shower, very small lowdown fridge requiring almost hands and knees to see contents. Two separate lifts placed side by side at one side of the building ( why ? ) Very limited access for Rollator, walker users although staff do their best to help. Very large and comfortable bed, great flat screen telly with good reception no aircon in room but decent fan supplied for hot weather. food ok and good level of cleanliness. Would go again bearing these comments in mind.