Staff didn't seem very well trained, seemed like bar staff doing reception work against their will. Arrived at check in at 3pm as advised, checked in and showed ID, told room wasn't ready. Given a standard free drink, told to sit in the bar and we'd be told when ready. 40 mins later went and asked if ready and told we hadn't checked in. Had to show ID again, check in and told now ready. Room was clean and a family room for 3 friends but was a full accessibility room. Bathroom had a high toilet and a very low sink which was fine. The biggest problem was the temperature, it was locked at 26 degrees and the temp outside was 30 degrees so extremely warm. The sign above the thermostat said it couldn't be changed so open the window, would love to do that but the window handle etc had been removed so locked shut. It was horrendous and even went up to 26.5 in the evening. Spoke to staff on reception who said nothing to be done but they'd organise a fan. Which they didn't as another member of staff said there was only one and they were using that one. As we were at the end of a corridor we just propped open the main door as it was slightly cooler out there.
Breakfast was fine with plenty of choice.
On check out, they'd taken payment without asking if correct card to charge. I asked for an email with invoice, staff member said that's fine, asked for email and after a while confirmed it had gone, I've never received it.
Stay was OK but wouldn't stay again or recommend.