贝斯特德河燕子酒店

The room was mostly clean. The head of the bed was on the wall next to the lift so we were disturbed during the night. There was a small window so the room was quite dingy. Bathroom fittings were mismatched gold and silver. Shower head needed descaling. Pool area was nice but staff walked from outside door across pool area with their work boots on. Breakfast was good with wide selection. We ate in the bar in one night, staff were great and food was good. This hotel could be amazing with more care & attention to the rooms. The reception area being so grand & decorative gives a false impression.

Lean room. Friendly staff

Nice welcome, nice room and everything good, the pool area is excellent as usual, steam room had maintenance, so discount voucher given for next visit, very fair. Reception staff were very poly and helpful, rooms clean and good service. We ate in the bar a couple of times and again staff excellent and qualified food was superb.. another great stay.

Had an evening meal which was a very overcooked steak, very tough and greasy Room was old and not very clean, an unpleasant stain in the toilet pan

Bedding clean however walls had stains on , the shower was terrible it had limescale lumps popping out and parts of the blasting shower head falling off leaving bits in the tray. Very very low water pressure, several of the fire alarm standby lights not working making me question the system alertness. The corridor in the changing rooms has a huge electrical panel which due to the heat of the pool/spa was pouring with water and was very corroded. The stay wasn’t unpleasant but I would not be returning

The hotel was okay for the money. The room was nice enough and staff polite and friendly. The spa was very rundown with tiles missing from the bottom of the pool so potentially dangerous. It was also overcrowded and my treatments were cancelled at the last minute due to lack of staff. Overall not a very relaxing spa experience. I definitely wouldn't recommend the spa

Overpriced stay, old accommodation with serious reservations needs. Pool was clean and it was only positive thing about the stay. Breakfast was over priced with horrible quality. They charge you 5 star rates for 2 star service. We had three rooms there paid 120 for each and 30 extra for breakfast which was only bread and butter and lowes quality English breakfast.

The restaurant for evening meals was great. Really good food. The breakfast buffet could have had a bit more choice but was adequate

With an ecclectic, grandeur interior and period hunting lodge exterior, the Belstead Brook hotel is truly one of a kind and thats why we love it. The very clean comfortable rooms and friendly staff makes our stays all the more enjoyable.

Pool shut early not advertised, Autistic son went into a melt down as we booked for the pool which we couldn’t use that night! Three pillows to a room booked for 4 people, single duvet on the sofa bed that was two people to sleep in. Stayed many times never had an experience like it,

Room was very clean, bathroom was lagging of a hanger/hook for towels. Staff cleaned room everyday and also topped up our teas and coffee satchels that was very helpful. Spa was clean and atmospheric.

Bed was broken and even though we reported it broken when we arrived it never got fixed. We have been coming to this hotel for over 30 years and have have never found any faults so extremely disappointed in this occasion

Eggs were like rubber and very hard to stop toast from burning

Calm atmosphere. Helpful and polite staff. Everything was as expected and I enjoyed my stay as usual.

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The manager was exceptionally helpful and kind

The manager at reception was very helpful and kind.

Lovely staff, room, spa, dinner, and breakfast except the scrambled eggs which were very unappealing! Only gripe is we were unable to book a spa break at the last minute so were charged £15 to borrow robes for the spa!!!

nice hotel, good food

The plus side: Plenty of parking (car park extends around the building so deceptively large) Friendly and obliging staff Nice decor - Christmas decs were up, it looked very pretty Good breakfast choice Single bed was almost a double The bad side: Clunky, outdated equipment in gym Changing rooms not great, dingy and a bit run down Spa wasn't as impressive as the photos suggest Noisy plumbing. Next door ran their shower (I think) and there was a loud groaning noise in my room - at 6am! No chain on the door The very worst thing was the APPALLING smell in the bathroom. I noticed it on arrival but it wasn't that strong. When I got back from the spa and gym it was much worse, in the morning it was really disgusting - a mix of sewage and rotten onions! I couldn't bear to be in there for more than a minute, so I couldn't have more than a quick wash and hastily clean my teeth, dashing back into the room when it got too much. It was so bad I actually felt sick when I had to use the loo. I hadn't been able to book any treatments so planned on doing a face pack and hair mask in my room and brought some products with me for this, but because I couldn't use the bathroom this wasn't possible. I couldn't even shower in the morning, it was so bad. Luckily I only live 30 mins away. I was hoping this would be my new 'haven of peace' once a month or so but I won't be back. I reported it to the staff when I checked out. They apologised but didn't offer any refund, just said they'd report it.