Muthu Belstead Brook Hotel

Bed was broken and even though we reported it broken when we arrived it never got fixed. We have been coming to this hotel for over 30 years and have have never found any faults so extremely disappointed in this occasion

Eggs were like rubber and very hard to stop toast from burning

Calm atmosphere. Helpful and polite staff. Everything was as expected and I enjoyed my stay as usual.

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The manager was exceptionally helpful and kind

The manager at reception was very helpful and kind.

Lovely staff, room, spa, dinner, and breakfast except the scrambled eggs which were very unappealing! Only gripe is we were unable to book a spa break at the last minute so were charged £15 to borrow robes for the spa!!!

nice hotel, good food

The plus side: Plenty of parking (car park extends around the building so deceptively large) Friendly and obliging staff Nice decor - Christmas decs were up, it looked very pretty Good breakfast choice Single bed was almost a double The bad side: Clunky, outdated equipment in gym Changing rooms not great, dingy and a bit run down Spa wasn't as impressive as the photos suggest Noisy plumbing. Next door ran their shower (I think) and there was a loud groaning noise in my room - at 6am! No chain on the door The very worst thing was the APPALLING smell in the bathroom. I noticed it on arrival but it wasn't that strong. When I got back from the spa and gym it was much worse, in the morning it was really disgusting - a mix of sewage and rotten onions! I couldn't bear to be in there for more than a minute, so I couldn't have more than a quick wash and hastily clean my teeth, dashing back into the room when it got too much. It was so bad I actually felt sick when I had to use the loo. I hadn't been able to book any treatments so planned on doing a face pack and hair mask in my room and brought some products with me for this, but because I couldn't use the bathroom this wasn't possible. I couldn't even shower in the morning, it was so bad. Luckily I only live 30 mins away. I was hoping this would be my new 'haven of peace' once a month or so but I won't be back. I reported it to the staff when I checked out. They apologised but didn't offer any refund, just said they'd report it.

Beautiful surroundings, spotless room and staff incredibly helpful! I stayed for business meeting but will be returning for a proper break to fully appreciate the spa as well net time!

Staff and room were as normal but the restaurant was a let down this occasion. 2 people sent their food back , the roast came out for 2 other tables with no yorkshire puddings which had to be bought out after . Then our food arrived with half the veg missing which had to be bought out separately too . There wete hardley any staff working. Very disappointed.

lovely staff, excellent food, warm and friendly hotel. Had a lovely relaxing afternoon and evening. Let down by thin walls and noisy inconsiderate bedroom neighbours awake all hours so we barely slept. Would love to come back and hopefully have a better night's sleep.

The bar had drinks i wanted but hot tub cauld have been a bit hotter

The expense of a drink

The facilities were great and room was very comfortable

Nice garden room, staff very friendly and helpful

Nice size room for three friends. Plenty of tea and coffee sachets in the room and nice soft towels. Didn’t get a chance to use the spa facilities but will definitely return to experience the pool area. Thought the food and drink prices were very reasonable.

Nice stay and friendly staff

Not as good as previous visits. Evening 3 course limited availability and quality. Bed very uncomfort

Room comfortable and quiet no aircon and very warm so kept window open. Reception friendly and efficient. Swimming pool area very good - cushions on loungers getting a little tired. Restaurant excellent service and food. Coping with large groups in other rooms didn't affect service. Breakfast area well stocked. Only complaint was one of the staff in the breakfast area taking fruit from the plates with his fingers - several times for his own breakfast.