北湖酒店及水疗中心

I had the superior family room, which is fantastic. It is spacious, clean and includes a ‘living space’ with dresser, shelving, fridge, coffee facilities, table and sofa. I always feel so comfortable and at home here. Management team are friendly and always have time to say hello and make me feel welcome. Staff go out their way to make sure my stay meets my expectations, plus more. I sometimes need to stay longer than expected, and they are very accommodating to do their best to keep me in the same room, minimising any troubles to myself, even if at last minute. If it is possible, they always try their best. Even when busy. I appreciate this effort so much as it ensures my holiday is as relaxing as possible. Housekeeping are more than happy to provide whatever you may need, and offer to service the room, however, there is very little needed as the room is always equipped with plenty towels, coffee facilities etc. I am happy to maintain room myself, asking for any extras if ever required. They couldn’t be more helpful. Spa and gym are exactly whats required. Spacious, clean, towels and robes are provided. Treatments are available on request at extra cost. Definitely worth a try. Although these can be booked up pretty quickly. I’d advise booking a day in advance for treatments. I tend not to take breakfast, I don’t personally like the set up nor find it good value for money. This will depend on individual preference, ofcourse.

only stayed for the one night but the staff were very helpful and caring.The room was spotless and very roomy and comfortable .We never used the pool of spa but both looked good.In the morning the breakfast was a buffet and everything was lovely and fresh again the staff were very helpful ,looking after everyone.

I was upgraded to one if the newly refurbished suites. The room was spotlessly clean, stylish and fresh, comfortable and spacious, with nice little extra finishing. I would definitely recommend the suite (budget permitting, as the quality of the room is reflected in price) for those spending a lot of time in the room. I was mostly looking to spend my time to de stress, relax and rest. Superior rooms are also spacious and comfortable, although as far as I know, are mostly unique, i have noticed some aren’t as well equipped than others. Although, all suitable if you are going out and about more, I find they are the best value for money. The smaller rooms are lovely for a one night stay or if travelling light. I recommend making use of the spa facilities and well equipped gym. Both are clean, with all the main equipment and facilities. You can pay for treatments as extra. I have tried out a few massages, which were great for sleep and recovery from gym workouts! The staff are what makes this hotel really stand out from the rest. I cannot speak highly enough of the girls at reception, management team, and housekeeping staff. Customer service is extremely important to me, and nothing was a problem for the aforementioned staff, they made me feel comfortable, listened to and a valued returning guest. They are friendly, professional and polite. Certain staff at the pool/spa are also lovely, helpful and friendly. The bar staff were a slight let down, being fair, they were very busy.