简单客房套房酒店

The WiFi was not working and the staff kept asking us to reset our mobile phone setting only.

價格相較起來平實，離多線地鐵都步行可達，唯空間較小，展開兩個行李就難以行走;浴室洗手台太淺不好用;衣櫃小又塞了一個燙衣服的平台，無法掛衣服; 有不連續的機器運轉聲響。

There was a light without switch. The light was on all night, can't sleep that night.

This is my second time stay with this hotel and the staffs are really friendly and helpful. The room is smart, tidy and clean and I really like the location here very convenient to walk to the underground station and its actually close to the main viewpoints of London.

a bit far from metro but you can enjoy quiet area

住了十日有八日補給不足(毛巾，廁紙，飲用水等等...!)，要自己去大堂自取，清潔度有代改善，房間太細，空調每天滴水，為一優點地方寧靜，失望！

近地鐵站,附近治安幾好. 性價比高!!

Close to West Kensington Station 5-10mins walking Close to sainsbury Staff would offer help for moving luggages Also can leave ur luggage a upon arrival and check out

Very good neighborhood

The room is very nice and clean. It has many useful facilities. The clean lady came to make bed every day. But the room is a little small and it got very poor sound insulation, i could hear my next door and outside..... Overall, my stay there was okay.

The room was clean and beds comfortable with white cotton bedding. No bedside shelf so had to put water bottle on the floor. The shower room was small and the shower tray filled up with water as the drain was blocked. The air conditioner unit worked but was very noisy. Everything looked in need of updating but it was ok for one night.

The hotel pictures were good, but on arrival, it was clear they were not recent photos. All good until I discovered that cleanliness was not a priority. It was clean at first sight, but no on inspection. The bathroom was dirty from the last person, and enough for one to pass out. I did not see at first as it was a business trip, until I had time to spend in the room. I was not happy. My room might have been an exception, to be fair.

We needed a clean, safe, unfussy place to stay ahead of a Wembley concert. We knew we wouldn't be in the room much. It was perfectly clean and the air conditioning was icey during the heat wave.

With high temperatures outside, it was great to have working air conditioning in the studio.

This is a lovely place with nice rooms in a quiet area. It could be wonderful, but it really needs maintenance. We were there for 4 nights, the first two we couldn't sleep because of a loud buzzing noise that happened at different intervals through the night, and when I measured it, every 2 minutes early morning. When I complained as I was exhausted, the staff were very friendly and polite but disbelieving even though I am sure other people must have complained, but often in hotels most people don't stay for long, so they ignore it. But the second night I filmed and recorded the noise at 4 am because I was fed up. There had also been water leaking into our room from above. After pushing hard for a different room I was shown one on the top floor where the toilet was broken and the flush button section was hanging out. After a call, apparently someone would come to fix it at 8.30 pm. But that was too risky for me to swap rooms, if the person wasn't coming, and why hadn't this been prearranged for repair anyway. The third room seemed fine, had a good night sleep except the bedding didn't fit the size of bed, so with two of us, we had to sleep close togerher as the duvet was not big enough. We also discovered the sink and shower didn't drain properly. It's ridiculous that this lovely property, with friendly staff, have such appalling infrastructure. Whoever owns this needs to put some money into getting it sorted. Less profit, better service please!

We arrived to the hotel to check in for myself and partner and my son was told we couldn’t stay because are son was to old him being 13 and was told to leave at 10pm at night and was left to go to another hotel in the middle of the night

The room was a perfect size for two besties wanting to experience London for the first time. In a great neighborhood, super close to two different Underground stations, and near many many local eateries! The staff was so lovely, quick to help us out when we couldn't get the safe figured out, and so kind during every interaction! The room itself was not perfect. The bathroom had black mold near the sink, the fan inside did not work properly as it was filled with dust and debris; looking like it hadn't been cleaned in forever, and the windows were barely slivers on the wall; something we are not used to, nor enjoyed as we were thinking if there were to be an emergency where we had to escape through a window it would have been actually impossible. The cobwebs in the corners of the ceiling were reachable to us so we felt there was no excuse to the cleaning staff to leave them there, and the spider we ended up killing was something we did not enjoy. Overall, I would consider staying again; if the mold and other things were taken care of. Simply because the staff and area were incredible.

Great location; easy access to transportation. Staff very kind and helpful. Room was clean and excellent air conditioning which considering how warm it was, was crucial for comfort. I’d stay again.

Really enjoyed my experience it was a great place to stay. Close to the bus and tube. Was located by many stores. The staff were so helpful. The room was clean and had everything you needed and more. The air conditioning was so amazing to have and after a long day sightseeing to come back to the room and cool off was so lovely. Would stay again and refer to friends.

The room was filthy. It’s evident it hasn’t been cleaned properly. Damage all over room and rubbish left around the room including under the bed. The staff were friendly enough