海菲尔德酒店

Very welcoming and clean only had short stay overnight,the restaurant looked inviting and lovely peaceful setting looking over Weardale . Will be back Highly recommended 5*****

Room fittings poorly maintained. Had to get repaired, no hook on bathroom door, safety temperature ring on shower valve not working and shower gel holder loose on wall. These rooms should be regularly checked, it is not guests job to do this.

Fanastic family run hotel. Stayed here many times and it's always very clean and the staff are friendly. Family suite with balcony very cosy and spacious.

Room was cleaned to a high standard. Staff were very helpful and friendly. Breakfast was delicious and had plenty of choice. Pleasant stay here for the 2nd time.. will be back

A friendly check in. Everything the hotel offers seems to have been given thought. Standards generally high and everything most people would need was available.

All was excellent, room and bathroom particularly.

Clean room. We had a good bar meal which alsobhas Thai dishes as we were too tired to go to the Star of Siam on the premises. Staff as always were friendly.

The room was amazingly clean and the whole building was very clean and tidy.

Lovely room, great friendly staff

Staff were friendly and helpful, room was spacious and bathroom was clean - nice to have a bath and a shower. Lovely kingsize bed (and very comfy!) No fridge in the room though which was a shame when staying for more than a night or two. Appreciated the free WiFi and decent TV. The downside was the lack of information about room cleaning times over the Christmas period. We stayed for 5 nights/6 days and only got our room cleaned (and bins emptied) twice as we kept “missing” the cleaning window, despite it saying it was between 10am-2pm and we were out the room by 12pm at the latest every day. One day we left the room at 9am specifically to get the room cleaned and returned at 12pm, and in typical fashion they hadn’t reached our room yet on this occasion. Walls were very thin too, we could hear everything in the room next door especially in their bathroom. Woken up at 12am-2am one morning when they decided to have a bath. Woken at 4am one morning by constant banging (woke up the whole floor - we did report this to reception). But staff were keen to help and the bar was absolutely fantastic. We loved having a drink or two in the bar each night and felt we could have been a million miles away. Overall, it did the job and gave us a place to stay over the festive period when visiting family, but further information about holiday cleaning service times would have been appreciated.

Great friendly staff .

Didnt have breakfast ,or meals but they looked very good ,room service very good ,staff friendly

Great staff. Great breakfasts.

Friendly service, nice room, good shower.

Nice room fresh breakfast in the morning many thanks 👍

Good sized room with good lighting - nice to have actual ceiling lighting in a hotel room! Room very clean. I think has been recently refurbished? Staff very friendly and welcoming at breakfast.

Best part of trip is the friendliness of staff genuine feeling wanted to help Would have liked vegan option for breakfast particularly non dairy milk

Great staff, good parking, good breakfast,

Room was clean and had loads of room. Loads of parking.

Well appointed room. Nice staff, great Thai restaurant and very good bar with lots of atmosphere