皇家酒店

Great stay again..

When entering the hotel it looked great all decorated for Christmas but when we got to our room we couldn't of been more disappointed, the dust in the room was unbelievable, marks all over the furniture, the radiators were thick with muck the lights were so dusty in cobwebs , dirty single glazed windows, we didn't even bother using the bathroom apart from the loo, told the kids to keep their shoes on, they did offer us another room but it wasn't much better, slept badly because of this as felt uncomfortable, I will not be going back unfortunately as it's great location to the beach, the staff were friendly also just cleanliness

We booked two nights there with breakfast included, and paid . According to the sheet the hotel gave us, breakfast was served from 7:30 AM to 10:00 AM. However, on the second day, when we went for breakfast at 9:30 AM, they told us breakfast ended at 9 and didn’t even allow us to take a coffee, even though there was no note on the sheet indicating that breakfast would be served only until 9 when the hotel is quiet, so that we would know. Since I had booked the hotel, I was very embarrassed in front of my partner, unfortunately.Also, they didn’t come to clean our room; they only gave us towels, and we had to make the bed ourselves. The coffee maker didn’t work either.But the room was spacious and nice, and had a good view, and also the water pressure and the bathtub were excellent.and the staff were polite. Any way thank you .

Had a great stay at the royal , the lobby is stunning and has a real nice feel to the hotel - rooms basic but clean - would definitely recommend

Although the room on the 5th floor was spacious, we felt like we were in an attic! Good view from the window but we couldn't see it much due to the single bed placed under the window. The bed wasn't that comfy although spacious but the sheets weren't long enough and kept sliding down from the pillows. The hotel is splendid downstairs and was very festive but the bedrooms need updating as do the en suites. We found the man who gave us our room robe pleasant but apart from a cleaner, we had no conversation with anyone. On leaving the hotel we handed in the key and there was a quick thank you. I wouldn't return as i found it expensive for the room. They desperately need to update upstairs. staff

A beautiful hotel situated in an excellent location but in need of lots of tender loving care. We booked a double room and ended up with a family room on the back. Having stopped before this was a disappointment. The light in the bathroom was intermittent the toilet seat wouldn’t stop up and the tap was stiff and hard to get water. The room needed a deep clean. Apparently it is a dog friendly hotel and our room definitely smelt of animal on asking due to allergies the only rooms that our dog free are the suites and luxury rooms. I don’t object to animals at all but if you have an allergy you need the assurance. This time we booked room only so we cannot comment on food or other facilities. The staff on the whole were very friendly with the exception of one member of reception despite being very efficient she had no people skills which could be perceived as being rude. As stated earlier the building itself is beautiful with its sweeping staircase and in its time must have been the ultimate place to stay. Such a shame this hotel could have a lot of potential.

Spotless and beautiful

The room was lovely.bathroom a little grubby.but a lovely seaview room.lovely.staff very friendly.

Need rooms cleaned every day

Lovely room with a spectacular view very clean and everything in that we would need.all staff extremely courteous as usual.loved our 3 night stay

Dirty lights didnt work shower flooded snd tv didnt work

Great position

We had a lovely stay, was upgraded to sea view due to there been a room available. It was a lovely spacious room, the Christmas decorations are beautiful this time of year. Nice bar area. Only thing i missed this year was the Christmas Coctails, they didnt seem to do any. I feel they were nice treat before. But otherwise we really enjoyed it all. Including the pool gym and sauna area. Thankyou

TV have no network and the key only one key so the room is nice but but bit cold

Friendly staff, room clean, nice christmas decorations in hotel lobby

Room was cold told reception which they sorted it quick. Tv didn’t work NOT sorted. No toiletries shampoo shower gel nut got sorted as we went to reception and picked up. Over all not too good. Had an evening meal that was very disappointing, we were the last sitting at 19:00 and hardly any foood left just pickings. Told one of the girls serving that there was no custard for the little bit of crumble I’d found and she said sorry you’ll just have to have cream instead. Very very disappointed:(

Very welcomein

The checkin could have been more informative and friendlier - it normally is. More advice could have been provided re the temporary parking restrictions outside and, in particular, help should have been provided as to how to get to our room, as the lift wasn't working. Fortunately a chambermaid was very helpful and showed us and another man to our rooms. Other than that the staff were extremely helpful as usual.

Smelly bathroom which made the whole room smell. Window was missing a latch so it wouldn’t shut meaning it was noisy and very cold. No shampoo shower gel or conditioner. No coffee sachets. Sticky dirty spoon left in the cup. Marks/stains on the walls and curtains. Reception staff in the morning didn’t seem too interested or surprised. Room 422a is terrible. The whole floor around that room is very cold. We were advised that evening they were very busy and had no other rooms.

Beautiful stay all set up for Christmas. The only thing is that the swimming pool said it was warmer than it was.