The Royal Hotel

Room was ok but would of liked a better view, and could hear a noise comming fm the bathroom sounding like a cow mooing all night kept us awake.

Clean

The property was pet frirndly which was great but the property was very tired there were stains on walls and ceilings!!

Lovely clean room stunning sunrise views definately atay again

We stayed in room 201.The bed wasn’t a king size or a double, it was in face two single beds put together which were both different heights. The mattresses were very hard. Two very poor nights sleep. The room was quite cold, we could not put the heating. We were told the heating comes in for two hours on the evening and two hours in the morning. Overall an experience we will not be repeating as we will not be staying at the Royal Hotel again.

We booked standard room. We were given A larger room. Cleanish, everything was ok until we were woken up on the middle of the night to rain coming in. We could ear/see it running down the wall. Reported to reception next norning to be told they would look at it. Sounded like tge water tank was in the wall near the bed. Again woken up to the sound of this through the night. We stayed 2 nights. The room was cleaned or toilet rolls topped up. Check out time was 11am we whilst dressing the cleaner just ealked in at 10am with out knocking. The bar area was ok. Happy hour bewteen 12-6. Parking, we used the grand and purchased scratch cards from reception. Close to beach and shopping facilities.

Booked a double standard room and on arrival we were allocated a twin with a broken bed. We asked to be moved and next room was around the back of the hotel and freezing cold. Asked to be moved again and got another twin that smelled of drains. Finally, on the fourth time, after a lot of going back and fourth to reception we were allocated the double room we booked but it was the smallest room I've ever seen and very grotty. Overall, a terrible experience and will not be returning. Lesson leaned. Better to spend a bit more and stay somewhere else.

Near centre of town

I wanted to give a fair review on this property, seeing as so many other travellers have torn it to pieces. I’ve stayed at Britannia Hotels before and generally try to avoid them based on past experiences, but I booked this hotel unknowingly through Expedia under a different brand, which turned out to be part of Britannia Hotels. The Royal is conveniently located close to the Town Centre and Railway Station, and right next door to the Victorian Tram to the beach and their other property, The Grand. It doesn’t look much from the outside, but prepare to be wowed when you walk inside. The building interior is breathtakingly beautiful and incredibly well cared for. I was greeted by a friendly receptionist who allowed me to check in immediately as my room was ready. I was given a large double room on the second floor. I took the lift to my room and was absolutely overwhelmed at how spacious it was! Immaculately clean, bright and well cared for with a modern bathroom full of all the amenities you could possibly needs. Plenty of towels and a nice, powerful hot shower. The room had a coffee machine, fridge, TV and a sofa. The WiFi worked well and was free of charge. Everything was nicely presented and in a good state of repair. Black out curtains covered the huge windows with a lovely view of the sea and tram. The value for money on this stay was by far the best I’ve had in years. For a little under £40, I had a borderline luxurious stay on a Sunday evening, out of season.

Pleasant stay. Comfortable room.

Got up grade excellent lovely hotel entertainment could of been longer great location will be back

We have just returned from a fantastic stay at The Royal. Every member of staff we engaged with were professional and so friendly, a credit to the Hotel. The room was so comfortable and clean with a lovely sea view and the hotel had character and charm . The food was delicious and served in a beautiful dining room. We cannot fault anything and will definitely be returning. Thank you!

Arrived early, was allowed to enter room (supposedly cleaned?). Inspection of room, found dust around skirting boards. Spiders webs on window sills. Two chairs had not been cleaned, dust and food under cushions. Some sort of small creature, was on one of the pillows. The kettle was all furred up, and had not been cleaned out. Informed reception, who immediately moved us to room 115. This was a twin room, with window over front of hotel. However could not look out, because sill was 6 feet above floor level. We also didn't realise it was just above bar, restaurant. We knew that the rooms were not cleaned during our stay. But we left full bin outside room door, to empty. This was not done! Breakfast was buffet service, however bacon was dried out, tasted like cardboard. Scrambled eggs had liquid in the bottom, black pudding was died out and hard. Sausages were anaemic, didn't looked cooked. This is not the first time we have been to the "Royal" hotel. But the rooms and food have detierated, alarmingly. We will not be booking to go back to that hotel in the future.

I highly recommend this hotel and always stay here when in Scarborough. I always pay extra for the sea view and it is well worth it. Breakfast is great and it is an easy walk down the High Street from the station. Buses are excellent all around the area, eg. Bridlington, Filey, Whitby, Robin Hoods ay, etc. I love the seafront walks. Thank you to all staff.

Yes

Bed uncomfortable and lumpy mattresses, terribly stained mattresses and toppers, flimsy thin toppers, asked receptionist if they can sort out, no help there. Found liken room took couple of quilts and topped mattress with those. Broken pull knob in bathroom that converts bath taps to shower head unable to pull up. Broken duel push button for toilet flush. Windows wouldn’t open further than a couple inches room so stuffy, average clean for rest of room.

Hotel was generally clean and pleasant, staff were friendly and helpful. One of the reasons I chose this hotel was it has a pool, however after booking I received a message from on hotels.com from the hotel saying the pool has been shut since August, slightly disappointed by that so didn’t pack my trunks. However on arrival it became apparent this wasn’t the case and the pool and other leisure facilities were actually open! So denied a morning swim.

Sink were blocked. Changed my room to worse one with full heating on in a warm weather. The bathroom was extremely inconvenient and so narrow. Although the receptionists were friendly.

Woulld have liked a proper double bed as it was 2 single beds pushed together and the mattreses were very hard, making for an uncomfortabe sleep. We had a beach veiw and the room was large and clean. We had a good apart from the uncomfotable bed. Cose to everything and good value for the money. Would stay again.

Original features good room awful