The property is beautiful and courteous staff. Breakfast service was brilliant.
We had issue with room, booked room for 2 adults and 2 kids, walked into room with no second bed made and with only 2 set of towels. Highlighted the issue but was only given 2 extra bath towels, had to go to reception and request for linen to make the second bed, which was do promptly after that. Next day when we returned in the evening to the room, the towels were not replenished again and the toilet was not cleaned, nut beds were made and bins were emptied. Asked about any different procedure we need to follow to make sure towels are replenished. Came back 3 night, again towels were not changed and toilets were not cleaned. We did raise the concern with reception team. We paid £934 for 3 nights and the brand of the hotel carries a value, we were taken aback and confused with our experience. Just wanted to highlight, if there is a different procedure to get linen n towels changed, then that should be informed at the time of check in as we never had this experience before. Hope this feedback would be taken in right sense.