福隆特纳克城堡酒店

Super convenient location to all the shops and very helpful staff

On the first day, the male staff member was very friendly, always smiling and had a great attitude. I thought it was going to be a wonderful hotel. This hotel has an elevator. The lobby is beautifully decorated, looks clean, and leaves a good impression. There was welcome chocolate, slippers, shower gel, and a hair dryer in the room, but no toothbrush. I stayed in a suite. The bathtub’s glass water guard is not fixed. If you use it for support to step into the tub, it is very dangerous. I don’t understand the purpose of this design, and it is especially hazardous for elderly guests. Every time I came back to my room, there were about 20 to 30 small flying insects waiting for me. Even after cleaning, they kept coming back. You can see the photos in my Google review. Every morning at 8:00AM, renovations started next door, and it felt like they were hammering right on my wall. It was extremely disturbing. Upon check-out, two staff members asked me to pay 28 euros for in-room dining, but the invoice was not for 28 euros (it was something like 18 or 20, I can’t remember). The staff promised to send me the correct receipt after I checked out. I confirmed this more than once, but in the end, I received nothing.

地方很好也是一個好地方房間浴室很舒服

坐落於很方便的地方，但房間空氣有點差

Bar didn’t work.

Good experience overall

Great location, relatively quiet and sizable room especially for central Paris.

フロントスタッフさん、コンシェルジュさん みなさん親切でとても気持ち良かったです！ お部屋(バス、トイレも)きれいでとても満足でした ありがとうございました 立地も良かったです！

Loved the hotel overall. Truly. But I have two major issues with it: 1. A "Double Classic Room" is not two double beds. The picture may show two beds in the room, but it is not. it means one queen bed for two people. Two beds is a different fee. This became incredibly awkward for my friend and I upon check in. 2. Even though there is a thermostat in the room, you are not allowed to use it. Therefore we were sweating like a sauna the entire time we were in the room. We begged them to help us make it cooler in the room and each staff person told us that we are not allowed to touch the thermostat and that they found the room "pleasant" and "enjoyable." It was even hotter in the hallway. The room was 25 degrees celsius (77 degrees farenheit) so we wound up having to keep opening the window throughout the night. As a result we came back to the States with the flu. Not the best way to end our trip. I would love to go back and stay there during better weather. Maybe in the spring?

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Le 17 du mois de decembre , nous avons effectué un check-in à l’hôtel en tant que groupe pour un séjour de deux nuits, avec trois chambres réservées. Nous comprenons parfaitement la politique de l’établissement ainsi que les horaires de check-in, et nous sommes arrivés un peu en avance uniquement pour nous renseigner sur l’heure exacte d’accès aux chambres, car nous étions chargés de bagages et de documents personnels. Malheureusement, les réponses reçues à la réception ont été peu agréables et ont donné une impression de manque de professionnalisme. Par ailleurs, une préautorisation a été effectuée sur ma carte bancaire. Après avoir réglé l’intégralité du séjour, nous avons demandé un reçu, qui ne nous a pas été remis, ce que nous avons trouvé regrettable. L’hôtel est situé dans un quartier très bien organisé et bénéficie d’un excellent emplacement. Cependant, au vu du standing et du prix payé, certains détails en chambre, comme l’absence de minibar, sont surprenants pour un établissement de cette catégorie. Voyageant régulièrement et ayant séjourné dans de nombreux hôtels à travers le monde, cette expérience n’a malheureusement pas été satisfaisante pour moi, et je ne prévois pas de la renouveler.

Room was spacious and in great location. Staff was wonderful and helpful to us.

Muito bom

Staff great. Room great. Beautiful hotel. Only one person working the late Saturday night bar was rude to me. Even though i just had a drink and meal in the restaurant she told me in order to sit outside I had to drink. I left after her rudeness.

Idéalement placé, chambres spacieuses, personnel à l’écoute et charmant. J’y retournerai.

Great location and well priced

The room was beautiful, very clean and airy! I loved the beautiful windows, and the wonderful bathroom with the heated towel holder. The front desk service was very friendly and helpful, and I appreciated the assistance to my room. Everything contributed to a very pleasant & memorable experience!

Excellent customer services . Very nice hotel and well located.

Great

Tuve un inconveniente con la asignación de la habitación, me dieron una habitación, en una área del hotel desagradable, separada del cuerpo principal de habitaciones, pareciera un área complementaria que se utilizó para agregar tres cuartos más al hotel, los cuartos de mediana calidad de decorado, he estado en tres ocasiones en el hotel en tiempo anterior y estas habitaciones no tienen nada que ver con las que recibí antes. Molestó por esta situación, lo cual demeritó nuestra estancia en este bello hotel.