Overall, the hardware and facilities of the hotel are satisfactory and met my expectations. However, I encountered a couple of service issues that I believe are worth noting.
Firstly, during check-in, the amount quoted by the staff was €300 higher than my confirmed booking rate. It was only after I presented my booking receipt that the correct price was applied. It is disappointing to have to manage such billing discrepancies personally.
Secondly, the service at the front desk was inconsistent. In particular, one of the tall male staff members appeared quite cold and indifferent. I noticed that his attitude towards other international guests seemed noticeably different, which was quite an unpleasant experience.
Additionally, the housekeeping service was a bit careless, as I found the pillowcases in my room were put on inside out.
While the property itself is decent, I hope the management can pay more attention to billing accuracy and ensure that all guests are treated with equal professional courtesy.