普雷酒店

員工服務態度親切友善

The hotel itself is not bad and the location is good, but the service experience was disappointing. There seems to be a lack of properly trained staff and very little decision-making authority among the employees on duty. We were charged extra because of mistakes made by the hotel staff, and it took days to get a clear response or solution. Communication was difficult at times, and overall the customer service did not match the standard expected. With better management and more empowered staff, the experience could improve a lot.

The hotel itself is not bad and the location is good, but the service experience was disappointing. There seems to be a lack of properly trained staff and very little decision-making authority among the employees on duty. We were charged extra because of mistakes made by the hotel staff, and it took days to get a clear response or solution. Communication was difficult at times, and overall the customer service did not match the standard expected. With better management and more empowered staff, the experience could improve a lot.

Wonderful hotel

Excellent hotel! Only downside was as we paid ALOT extra for the penthouse with private access to the rooftop bar and it was closed due to weather our entire day so we wasted quite a bit of money. Didn't realize that it was only open if the weather was good. ALSO MAKE SURE YOU CHECK WHAT YOU GET WITH YOUR BOOKING AS WE WERE ELIGIBLE FOR A FREE UPGRADE AND WOULD NOT HAVE BOOKED. THE BEST ROOM, WOULD'VE BOOKED ONE LOWER. You also get 20% off of food beverage, but you have to ask. I would definitely stay there again!!

Stayed here for the Paris Marathon. Excellent location and walkable to the Arc de Triumph, bag drop and start line. Lovely staff and the room was great.

Tout est parfait meilleur hôtel du quartier dans sa catégorie

Location worked very well with my planning and breakfast option is must.

Very nice spot

Comfortable.

Struttura graziosa. Camere un po’ piccole e qualche pecca nell’’insonorizzazione ma esperienza complessivamente soddisfacente. Ho apprezzato le dimensioni e la pulizia del bagno

Very good location, nice size bedroom and great breakfast

Noisy from the elevator at night.

Room was clean and the beds were comfy

Not friendly staff at the moment of checking in. We were a group of 10 people, so I suppose they don’t like big groups. We don’t get any help with our luggage either. Walls are very thin…also, need to update the elevators, or at least make them more responsive.

Hot room

Our family of three stayed for 4 nights over Christmas. The hotel staff were very friendly and the self-serve breakfast was one of the best we have had. Our room was incredibly generous in size with loads of space and storage. Both the king sized bed and pull out couch were super comfortable. There was a separate bath tub and shower. Pressure was good. The toilet was separate from the bathroom. Special surprise - our room had a private door to the rooftop on floor 5. Highly recommend.

Chambre prise pour une nuit réglée à l’avance. On vous donne votre clé. Et on vous indique l’étage. Chambre propre baignoire avec douche, salle de bain correcte, un mini bar avec rien à l’intérieur des murs en épaisseur de carton. Bien dommage c’est parfait pour une nuit. Mais certainement pas pour un séjour un peu plus long. J’ai eu des hôtels bien pire mais mais aussi à ce prix là beaucoup mieux. Je n’ai pas testé le petit déjeuner mais sachez qu’il n’y a pas possibilité d’avoir un en-cas dans la chambre et qu’à 22h30, il n’y a plus de repas servi. Soit aux alentours vous trouverez tout ce qu’il faut même tard. Le hall d’entrée est joli et accueillant je trouve simplement les chambres quelconque par rapport au prix indiqué. Aucune proposition de surclassement.

Tout etait parfait. Merci

The location of the hotel is great, close to all services, as well as the reception staff are very cooperative, but unfortunately there is no view at least at all for the rooms that have been booked and despite the recommendation through Expedia