Pullman Stuttgart Fontana

During check-in, the receptionist (a middle-aged lady) was extremely unwilling to help. She did not even greet us, make eye contact, or acknowledge our presence while processing our check-in. What made the situation even worse was that when I approached the reception desk to check in, two staff members continued talking to each other for about 3 to 4 minutes as if I was not even there. Only after I stated that I wanted to check in did they reluctantly assist me. Even then, they did not communicate in a friendly or welcoming manner. Unfortunately, throughout our stay, the same unfriendly attitude and lack of enthusiasm continued. The staff consistently appeared unhappy, disinterested, and unwilling to engage with guests. Even more concerning was an incident at around 8:00 a.m., when a housekeeping staff member opened our room door and entered while we were sleeping. Upon realizing that we were in the room, the staff member immediately closed the door and left. When I later asked about the incident, the explanation given was, "I was checking whether the room needed cleaning." I do not recommend this hotel. There appears to be a serious lack of staff motivation, professionalism, and hospitality training. Stay away.

Easy. Great parking. Good breakfast

The staff was lovely and helpful. The facility was clean. Wonderful that spa was included. The only "negative" thing was that the refrigerator in the room was a little bit slow. But at the same time I am glad that there was a refrigerator at all!

Friendly helpful staff.

Frühstück fantastisch - Eiergerichte werden nach Wunsch zubereitet. Sehr gute Auswahl und top Qualität. Zimmer gute Größe, Bad etwas klein aber tolle Regendusche. Wasser im Pool etwas frisch. Personal sehr nett und hilfsbereit. Unser Zimmer im 12. Stock war sehr ruhig. Kein Lärm von außen zu hören. Für unseren 6jährigen Sohn haben wir ohne Problem ein extra Kinderbett für das Doppelzimmer bekommen. Parken in der Tiefgarage € 25,- für 24h. Alle 3 Lifte haben funktioniert.

Gute’s Hotel, Frűhstűck ganz gut, schwimmbad okay, whirlpool geschlossen ohne Ankündigung , das ist blöd und nicht fair

Bra säng med tempur-kudde som alternativ. Rummet var mkt bra. Vi hade otur med nedstängda delar av SPA-avdelningen utan info till oss vid bokningen. Irriterande!

Gutes Frühstück, annehmliches Ambiente. Poolbereich konnten wir wegen Seniorenschwimmkurs leider nicht nutzen, sah aber auch ordentlich aus. Bequemes Bett, kleines, aber cut ausgestattetes Bad.

Dejligt hotel med gode senge og gode dyner samt puder. Eneste negative er glasdøren ind til toilettet, som ikke efterlader meget til privatlivets fred.

Das Personal sind abzocke.

Schönes Zimmer, allerdings war der Nachbar durch die Verbindungstür recht gut zu hören. Sehr gutes und vielfältiges Frühstück. Anbindung durch S-Bahn und Bus sehr gut.

A very beautiful hotel. I regret that air conditioning in the room barely worked. The temperature outside averaged 38-40 degrees during our stay. The room temperature bordered on warm to uncomfortable.

Air Conditioning was non existenr, only good thing was a slight breeze, high floor so no mosquitos, windows opened fully.

Verkehrguenstige aber laute Lage. Fenster dichten Verkehrslaerm nicht ab.

Schön saniertes Hotel mit gutem Frühstück. Gerne wieder.

👍

A very nice hotel only stopped 1 night so not use amenities

Excellent hotel. Superb fresh breakfast. Rooms were spotless. Steps away from U bahn and S Bahn

Das Zimmer war ganz okay. Wir waren mit Baby da, uns wurde freundlicherweise ein Kinderbett neben unser Bett gestellt. Leider war das Bett ziemlich dreckig und die Bettwäsche hatte Flecken. Unser Kind hat dann lieber bei uns mit im Bett geschlafen, das für 3 Leute aber recht klein ist. Ansonsten war alles ok. Für eine Nacht ist es in Ordnung, da wir ohnehin nur auf Durchreise waren.

I am amazed that I paid $28 for a double shot of Jack Daniels at the hotel bar. Taxes and corporate gouging at its worst. Stick with local beer - much, much more affordable. Other than that, hotel was clean, comfortable, and conveniently located next to the S and U bahn stops to airport and downtown Stuttgart. Would stay at it again.