卡瑟纳拉伊斯拉酒店

Parfait

Comfy bed - fan was enough. Clean. Beautiful spot

Excellent: staff and view Good: breakfast was good and a small packed lunch was provided instead when we did Tikal one morning. Not so good: The rooms are dated. We felt like we needed chiro adjustments after using the pillows for a few nights. The water smelled like sulphur and the room felt very musty.

Amazing breakfast, very clean amenities, housekeeper was regular and great. 10/10 will be back exactly here. Also this hotel is on the perfect location on this island from all activities you would wanna do.

El ambiente era muy agradable, el personal amable, las habitaciones cómodas.

Hotels.com provides false info. They offered an apartment seemingy in the hotel when in reality it is accross the street on a busy, stinky road. The first apt offered was on the ground floor and looked like a prison cell. I refused and they showed me the first floor, just a bit better. NO windows, just some 'port holes' in the door. A couch that was totally worn through and that for $160Cad a night. No lake view just noise and exhaust fumes. Breakfast and staff were good. Definately don't book the 'apartment' unless you enjoy choking on fumes and car traffic. What a rip off!

Accueil sympathique, souriant. Hotel qui a besoin d'être rafraîchi Rapport qualité prix non approprié

It could not have been better. The friendly staff, the clean rooms, the good food. And their service.

Beautiful location to stay in Flores! The pool is top notch and the sunset views are amazing every night! Highly recommended this place!

El servicio es excelente, los cuartos necesitan un poco de renovacion.

Terrible and stressful experience. Skip this hotel!! The shuttle pick up from airport NEVER showed despite confiming pick up date and time a week and a half in advance. Front desk lady named Gilma Lamora was incredibly rude. She messaged me in all caps about the shuttle arriving 40 minutes after the pick up time. I had to catch another company shuttle to avoid being stranded at the airport late at night (no uber or taxi). When I arrived, I showed her the confirmation of my shuttle appointment in WhatsApp, and she just mumbled to herself and did not apologize. No reimbursement for the shuttle I had to pay out of pocket for either. Gilma ignored me when I tried to check in and get my keys, and proceeded to help other guests behind me. She was wrong about the number of nights I had booked as well. When I finally got my keys she refused to explain how to get to my room. Gilma, you should be ashamed of yourself and not work in hospitality!! It was another battle with Gilma to get her to agree to call my return shuttle to the airport at the time agreed upon a week and a half ago in WhatsApp. I had to insist ar least three times. Zero integrity or accounability. Wifi never worked (doesn't match names or passwords on hand out information). For rooms facing the pool, it is very loud at night. The rooms are pretty crappy too, but it works for an overnight stay to visit Tikal.

Si

Muy bonita

Great location. Love that it has a pool and Jacuzzi. Across the lake. Has a bar and restaurant. Super friendly staff. Will definitely come again. Sadly I booked last minute but thankfully I got the last room available but next time planning it better so I can get a room facing the lake

Staff was polite Location is good Food a bit overpriced at this hotel - nothing exceptional in term of quality - recommending to use the little supermarket nearby for top ups Bathroom could be a bit cleaner Nice decoration overall in the hotel Free shuttle

El servicio al cliente es excelente!! La ubicación es simplemente IDEAL

Nice basic and clean mini apartment. Bathroom is cramped and TV does not work well. Your room door opens to a busy street but things quiet down by 11 pm.

Beautiful view of the lake.

Only bad thing about this location is the restraint beside it that had blasting music until 1:45 am

No tiene estacionamiento. Los sanitarios de las habitaciones estan mal diseñados, muy pequeños.