Hotel Casona de La Isla

Terrible and stressful experience. Skip this hotel!! The shuttle pick up from airport NEVER showed despite confiming pick up date and time a week and a half in advance. Front desk lady named Gilma Lamora was incredibly rude. She messaged me in all caps about the shuttle arriving 40 minutes after the pick up time. I had to catch another company shuttle to avoid being stranded at the airport late at night (no uber or taxi). When I arrived, I showed her the confirmation of my shuttle appointment in WhatsApp, and she just mumbled to herself and did not apologize. No reimbursement for the shuttle I had to pay out of pocket for either. Gilma ignored me when I tried to check in and get my keys, and proceeded to help other guests behind me. She was wrong about the number of nights I had booked as well. When I finally got my keys she refused to explain how to get to my room. Gilma, you should be ashamed of yourself and not work in hospitality!! It was another battle with Gilma to get her to agree to call my return shuttle to the airport at the time agreed upon a week and a half ago in WhatsApp. I had to insist ar least three times. Zero integrity or accounability. Wifi never worked (doesn't match names or passwords on hand out information). For rooms facing the pool, it is very loud at night. The rooms are pretty crappy too, but it works for an overnight stay to visit Tikal.

Si

Muy bonita

Great location. Love that it has a pool and Jacuzzi. Across the lake. Has a bar and restaurant. Super friendly staff. Will definitely come again. Sadly I booked last minute but thankfully I got the last room available but next time planning it better so I can get a room facing the lake

Staff was polite Location is good Food a bit overpriced at this hotel - nothing exceptional in term of quality - recommending to use the little supermarket nearby for top ups Bathroom could be a bit cleaner Nice decoration overall in the hotel Free shuttle

El servicio al cliente es excelente!! La ubicación es simplemente IDEAL

Nice basic and clean mini apartment. Bathroom is cramped and TV does not work well. Your room door opens to a busy street but things quiet down by 11 pm.

Beautiful view of the lake.

Only bad thing about this location is the restraint beside it that had blasting music until 1:45 am

No tiene estacionamiento. Los sanitarios de las habitaciones estan mal diseñados, muy pequeños.

Rooms are basic. The property is quaint and staff are very friendly and helpful

La piscina siempre sucia, el baño muy pequeño y el equipo para cocinar en los aptos es deficiente. Lámparas inservibles

There is a smell to the room, maybe the humidity. However, is worse in the morning when the shower or the sink faucet start to run.

Our room was very dark Street noise at night Pool was nasty

No windows in the room /apparent except in the bathroom

Cute and historical apartment style hotel with basic adventure traveler amenities.

Había algo que causaba mucho ruido justo frente a mi habitación; sin embargo, muy gentilmente la recepcionista nos ayudó a resolver.

ホテルに問題はありません 周辺のレストランも美味しい店が多いです。 ただ、レストラン以外に行くところがありません。

スタッフの対応がよかった 景色もいい

Está ubicado en el centro de la isla de Flores. Puede ser un poco bullicioso temprano en la noche pero no fue molestia en altas horas de la noche. Brindan un buen desayuno, el servicio es excelente. Aunque no hicimos uso de la piscina, parecía bastante agradable.