河口湖酒店

雖然是老飯店了，但親切的服務，還是讓人想再回來

職員很有禮貌，有車接送到河口湖站，早餐很豐富，溫泉可以看到富士山，酒店有很長歷史，傢具都看得出來，衞生間有裝修過很乾淨。

Very good

到河口湖駅搭路線公車Red line 6號站下，面河口湖，很classic 的日式老飯店，天皇曾住過，有獨特的風格，選擇日式榻榻米房，check in 時床已鋪好，大行李還幫忙送到門口。早餐一定要加價購，每人一個set，豐富美味。check out 時有廂型車提供接送去車站。

nice staff

The location is perfect and the view is excellent. Highly recommend the breakfast. Hotel staff are very nice. It is wonderful stay.

整體體驗良好。環境優美寜靜，住宿整潔，職員服務態度良好，主動熱情，免費泊車。特別一提，早餐非常有特色和豐富的。另外，可能環保問題，室內走廊通道，冬天無開暖氣，感覺像走入冷房，有點美中不足，可考慮冬天每日部份時間開暖氣。

nice sight and breakfast,one of waiters looks like a Chinese internet star

The staff are very nice and the room is clean

The breakfast is good and with a great value for money. The room is spacious and comfortable. The bathroom is recently renovated. The shuttle bus is very convenient. Staff is helpful, kind and can speak good English. Great value for money overall. I give this hotel the highest rating partly because they helped me to recover my forgotten wallet: On my way to airport, I could not find my wallet. As I had careful searched the room before I left, I suspected that it was slipped into the gap underneath one of the beds. I make a call to the hotel asking them to search especially the gaps underneath the beds. They replied shortly with good news. At my request, they sent the wallet to me by registered post and took just the postage fee from the cash in my wallet. They actioned on the same day! Initially, I asked them to send it by courier, and they managed to save money for me. I got my ID card, a stored value transportation card, two credit cards and cash in my wallet. Though I actually cancelled the credit cards, but the recover of the other things and about 50,000 Yen saved me a lot of money and time. I must express my sincere thanks to the hotel and the staff. They did turn the horrifying ending of my visit into a unforgettable but soothing one.

Nice view

the hotel is a bit old but facilities are clean, public bath water is hot. Lake view room is beautiful, can see on the other side of the hotel

一家2成人2小童入住,在訂Hotel.com 己寫清楚小童年歲及己比4人房價錢,但經理說資料不是小童,是兩個0歲嬰兒,不肯比小童的床舖及溫泉浴袍,要每小童額外比$500港幣, 最終找Hotel.com交涉不果,非常氣奮, 以後不會再來這間酒店,劣評.

The room was having a Lake view and could see Fuji Mountain from the other side of the hotel

風景很漂亮，房間也大但房間過於老舊，廁所有異味也沒有免治馬桶，家具都很有歷史的痕跡，清潔也沒有完全確實做好，不會再入住！

Great service, very good view

地點方便

櫃檯的服務人員處理事情態度親切且迅速

Good location

這間飯店充滿了日本濃濃的懷舊感，但不失這趟旅程的興致，反而覺得還不錯。早餐很好吃可以吃很飽～晚上泡湯很舒服