Amerald Resort Hotel

酒店
8.0
/10
非常好
143个评论

客人对住宿的评价

norma n. b. o.
8.5
/ 10
酒店很棒。地方也很好。只需等待30分钟即可入住。其他都很好
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Verified traveler
10.0
/ 10
Quiet stay near the beach. Well-maintained room and excellent service from staff.
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Sheryl
10.0
/ 10
If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family
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Verified traveler
10.0
/ 10
i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.
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在该地区
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Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600

主要设施

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此住宿提供的设施
酒庄
室外游泳池
私人海滩
酒吧
儿童游泳池
游泳池
延迟退房
洗衣服务
机场接送
健身中心
餐厅
行李寄存
注意:这家酒店以前名为Amerald Resort Hotel Desaru Amerald Resort Hotel位于哥打丁宜地区/城市。 24小时前台随时为您服务,从入住到退房,或您需要的任何帮助。如果您还有其他需求,请随时联系前台,我们随时准备为您提供服务。 酒店公共区域提供WiFi,方便您与家人和朋友保持联系。
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Amerald Resort Hotel周围有什么

Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600
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大堂 Amerald Resort Hotel
外部的 2 Amerald Resort Hotel

进一步了解Amerald Resort Hotel

探索 Amerald Resort Hotel 的魅力,这是一个坐落在城市中心的迷人休憩之所。本指南将揭示您享受难忘住宿所需的一切信息,从其优越的地理位置到首次访客的内幕贴士。

Amerald Resort Hotel 概览

Amerald Resort Hotel 散发着独特的魅力,将现代舒适与当地风情融为一体。其温馨的氛围使其成为那些寻求难忘体验的人的热门选择。

位置,位置,位置

Amerald Resort Hotel 地理位置优越,位于市中心,方便前往主要地标和景点。附近有便利的公共交通连接,探索城市轻而易举。最近的巴士站仅几步之遥,火车站也交通便利,让您可以轻松地四处游览。

适合人群?

无论您是独自探险者、寻求浪漫之旅的情侣,还是参加激动人心的冒险之旅的一群朋友,Amerald Resort Hotel 都能满足各种各样的客人。其温馨的氛围和便利的位置使其成为探索城市充满活力的文化和景点的完美基地。

风格和氛围

Amerald Resort Hotel 的风格最好被描述为现代时尚,专注于创造一个轻松舒适的环境。这里的气氛温暖而热情,让客人在抵达的那一刻起就感到宾至如归。

Amerald Resort Hotel

的预订价格从每间客房每晚 - 起,为您的旅行提供舒适便捷的住宿。

入住 Amerald Resort Hotel 的期望

Amerald Resort Hotel 共有 251 间客房,提供设备齐全的空间和周到的设施,以确保顺畅的宾客体验。

住宿提供一系列设施和服务,包括 ,供客人使用。

可用房型

Amerald Resort Hotel 提供各种房型,以满足不同的需求和偏好。从舒适的单人间到宽敞的家庭套房,总有一款适合您。每间客房都经过精心设计,并配备了现代化的便利设施,以确保舒适和放松的住宿体验。

所有这些设施都包含在 - 中,其中包括税费和其他费用,确保您在整个住宿期间获得安全舒适的体验。

期待在 Amerald Resort Hotel 获得充满活力而又轻松的氛围。在这里,您可以在探索一天后放松身心,或与其他客人进行社交。

社交氛围

Amerald Resort Hotel 营造出友好和社交的氛围,让您可以轻松地与其他旅客建立联系。公共区域旨在鼓励互动,提供分享故事和经验的机会。

客人类型

您会在 Amerald Resort Hotel 找到国际背包客、长期住宿者和团体旅客的混合体。这种多样化的客人组合营造出充满活力和引人入胜的氛围。

活动和赛事

Amerald Resort Hotel 经常组织每周活动、城市旅游和赛事,以帮助客人充分利用他们的住宿。这些活动提供了一个很好的方式来发现城市隐藏的瑰宝并结识新朋友。

酒店规则和礼仪

为了确保所有客人都能享受舒适的住宿体验,Amerald Resort Hotel 制定了一些简单的酒店规则。这些规则旨在营造一个尊重和体贴的环境。了解当地的风俗习惯和礼仪也值得注意,以提升您的体验。

如何前往 Amerald Resort Hotel

由于其便利的位置和优越的交通连接,到达 Amerald Resort Hotel 非常简单。

最近的车站和机场

乘坐公共交通工具或出租车可以轻松到达最近的火车站。机场也交通便利,提供定期的巴士服务和出租车选择。

出租车用户指南

如果您乘坐出租车抵达,只需向司机提供 Amerald Resort Hotel 的地址即可。大多数司机都熟悉该位置,但最好还是随身携带地址,以防万一。

步行即可到达的主要景点

Amerald Resort Hotel 距离许多主要景点和街区都在步行距离之内。这让您可以轻松地步行探索城市并发现其隐藏的魅力。

Amerald Resort Hotel 附近的食物

从美味的早餐到深夜小吃,Amerald Resort Hotel 附近有很多食物选择。

早餐和饮品

Amerald Resort Hotel 可能会在酒店内提供早餐和饮品。请咨询前台了解营业时间和菜单选项的详细信息。

厨房设施

如果您喜欢自己做饭,Amerald Resort Hotel 可能会为客人提供厨房设施。对于那些预算有限或有特殊饮食要求的人来说,这是一个不错的选择。

推荐的餐馆

在 Amerald Resort Hotel 的步行范围内,您会发现各种咖啡馆、便利店和餐馆。从当地美食到国际美食,总有一款适合您的口味和预算。

Amerald Resort Hotel 周围的活动

探索 Amerald Resort Hotel 充满活力的周边环境,发现城市隐藏的瑰宝。

旅游景点

附近的旅游景点包括历史地标、博物馆和艺术画廊。漫步穿过城市迷人的街道,沉浸在当地文化中。

夜生活和文化

体验城市充满活力的夜生活,包括夜市、文化景点和现场音乐表演场所。无论您有什么兴趣,总会有一些事情发生。

理想的行程

无论您是独自旅行还是与团体旅行,都有很多行程选择可供选择。从历史之旅到美食探险,您可以根据自己的喜好定制您的体验。

为什么 Amerald Resort Hotel 在旅客中如此受欢迎

Amerald Resort Hotel 因其卓越的品质而赢得了声誉,并因以下几个原因而成为旅客的最爱。

其优越的地理位置、舒适的住宿和友好的氛围使其成为那些寻求难忘住宿体验的人的首选。一流的设施和便利的设施进一步提升了宾客体验。

首次访客的提示

通过这些有用的提示,充分利用您在 Amerald Resort Hotel 的住宿体验。

最佳客房选择

选择客房时,请考虑您的旅行风格和偏好。如果您是独自旅行,单人间可能是理想的选择。对于情侣或团体,更大的套房可能更合适。

要带什么

轻装上阵,携带舒适的鞋子、防晒霜和帽子等必需品。如果您从海外旅行,最好也带上一个通用适配器。

语言和习俗

英语被广泛使用,但学习一些当地语言的基本短语总是有帮助的。了解当地的风俗习惯和礼仪,以表达对文化的尊重。

入住 Amerald Resort Hotel 的最佳时间

根据季节和您的喜好计划您在 Amerald Resort Hotel 的访问。

季节性建议

访问的最佳时间取决于您的兴趣。夏季提供温暖的天气和大量的户外活动,而冬季则提供舒适的氛围和节日活动。

基于活动的旅行

在您旅行之前,请查看当地的活动日历。节日、大学假期和其他活动可能会影响可用性和价格,因此最好提前计划。

如果您对 Traveloka 产品(机票、酒店、旅游活动等)有任何疑问或任何预订问题,请联系客户服务团队寻求帮助。

通过 Traveloka 预订

使用 Traveloka 可以轻松规划您的旅程。从机票到住宿、旅游活动和交通,一切都可以在一个地方找到。

  • 机票:以具有竞争力的价格和灵活的选择预订飞往您梦想目的地的机票。
  • 酒店:从各种住宿中进行选择,以满足您的偏好和预算。
  • 旅游活动:购买景点门票、旅游套餐、旅游必需品(如 eSIM、袖珍 WiFi 租赁等)。非常适合难忘的旅行!
  • 租车:为了灵活性和舒适性,请考虑使用此服务按照自己的节奏探索该地区。始终在预订前检查可用性。
  • 机场接送:安排从机场到酒店或直接到您目的地的无忧接送服务。

请务必检查可用性并提前预订以确保获得最优惠的价格。

为什么选择 Traveloka 预订

  • 最优惠价格保证:Traveloka 为所有旅游活动提供具有竞争力的价格。请务必查看 Traveloka 的 HargaBAGUS。如果您在其他地方找到了更便宜的价格/更好的机票和/或酒店优惠,请提交索赔,Traveloka 将弥补价格差距!了解更多关于HargaBAGUS的信息,并立即开始您的经济实惠的旅行!
  • 全面的旅游解决方案:从机票和酒店到地面交通和景点,一切都可以在一个平台上找到。
  • 每日促销:享受每日优惠和折扣,让您的旅行更实惠。
  • 新用户优惠券:首次用户可以享受特殊优惠券以获得额外 savings。
  • Traveloka 积分:每次交易均可赚取积分,这些积分可用于兑换未来预订的折扣。
  • Traveloka Priority:获得独家优惠和简化的预订流程,以获得优质体验。

加入成千上万的快乐旅客的行列,他们已经使用 Traveloka 计划了他们梦想中的假期!无论您是预订机票、寻找完美的酒店还是发现令人兴奋的活动,只需轻轻一点即可。立即下载 Traveloka 应用程序,享受无压力的旅行体验!

“用户友好且物有所值”


该应用程序非常易于使用,并且包含大量优惠。非常适合在没有压力的情况下计划旅行!
Jenns G.

“轻松实现跨国预订”


一个非常用户友好的应用程序,提供优惠的价格。我可以轻松预订马来西亚和印度尼西亚境内的交通工具!
Nor I.

“最值得信赖的旅游应用程序!”


一个可靠的应用程序,满足我的所有旅行需求。每项投诉都得到了专业的处理,我对因小错误而获得的赔偿感到非常满意。
Marisa K.

Amerald Resort Hotel的所有设施

游泳池 Amerald Resort Hotel
游泳池
健身中心 Amerald Resort Hotel
健身中心
多功能厅 Amerald Resort Hotel
多功能厅
大堂 Amerald Resort Hotel
大堂
外部的 Amerald Resort Hotel
外部的

食物和饮品

  • 带空调的餐厅
  • 点菜晚餐
  • 点菜午餐
  • 酒吧
  • 早餐
  • 早餐和晚餐
  • 早餐和午餐
  • 自助早餐
  • 咖啡馆
  • 用餐区
  • 酒庄

一般

  • 空调
  • 舞厅
  • 宴会
  • 连通房
  • 家庭房
  • 加热器
  • 无烟房
  • 游泳池
  • 露台

公共设施

  • 停车场
  • 餐厅
  • 早餐餐厅
  • 晚餐餐厅
  • 午餐餐厅
  • 客房服务
  • 保险箱
  • 公共区域WiFi

房内设施

  • 浴衣
  • 有线电视
  • 办公桌
  • 吹风机
  • 客房内保险箱
  • 迷你吧
  • 淋浴
  • 电视

酒店服务

  • 行李员
  • 提前入住
  • 前台
  • 24小时接待员
  • 24小时保安
  • 延迟退房
  • 洗衣服务
  • 行李寄存

交通

  • 机场接送
  • 收费区域班车
  • 安全停车场

商业设施

  • 商务中心
  • 会议室
  • 会议设施

活动

  • 健身中心
  • 室外游泳池
  • 私人海滩

无障碍性

  • 无障碍浴室
  • 轮椅通道

班车服务

  • 机场接送(收费)
  • 收费渡轮码头班车

家庭友好设施

  • 儿童游泳池

体育和娱乐

  • 健身

连接

  • 免费WiFi

住宿政策与一般信息在Amerald Resort Hotel

重要备注

根据马来西亚皇家海关部的公告,从 2023 年 1 月 1 日起,所有非马来西亚或非马来西亚永久居民的酒店客人均需缴纳旅游税。请注意,酒店将在您入住酒店时向您收取旅游税。旅游税率为每间客房每晚 10 令吉。

入住/退房时间

入住:
从 15:00
退房:
在此之前 12:00

所需文件

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

最低年龄政策

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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一般信息

热门设施
入住/退房时间
从 15:00 - 到 12:00
早餐供应
是的,酒店有提供早餐的房间
Amerald Resort Hotel 的可用房间
251个房间
Amerald Resort Hotel 的楼层数是多少
10 层
在Amerald Resort Hotel的其他设施
{显示设施类型}

常见问题解答在Amerald Resort Hotel

Amerald Resort Hotel的常规入住和退房时间是什么?
Amerald Resort Hotel标准入住时间开始于从 15:00最晚退房时间为在此之前 12:00
Amerald Resort Hotel提供早餐吗?
是,Amerald Resort Hotel提供早餐。但您需要选择含早餐的房型,若预订不含早餐的房型则需支付额外费用。
Amerald Resort Hotel 是几星级酒店?
Amerald Resort Hotel 是一家 4.0 星级酒店。
Amerald Resort Hotel 一共有几层楼?
Amerald Resort Hotel 共设有 10 层楼。
Amerald Resort Hotel 一共有多少个房间?
Amerald Resort Hotel 一共有 251 间客房。
查看所有

更多旅客的评论在Amerald Resort Hotel

综合评分和评论 Amerald Resort Hotel

Traveloka (28)
其他来源 (115)
8.0
非常好
基于 115 条评论
清洁度

8.2

客房舒适度

8.4

服务和设施

8.2

排序方式
最相关
偏好
查看全部

旅行者评论 Amerald Resort Hotel

每页评论数
20
40
热门评论
Danny
8.0
/10
评论于 318几周前

Hotels.com verified review

服务员的整体是不错的,只是碰巧遇到烟霾的天气。只有用餐的地板肮脏,还有地理位置有点里面,晚上告示牌不多,如果有更多的路牌会更好。整体的酒店是蛮不错的,住到很舒服,酒店也很大,房间和厕所很舒适,泳池也不错,好评,早餐值得推荐!
Ana Hafizah
icon-朋友和家人
朋友和家人
10.0
/10
评论于 52几周前

Hotels.com verified review

Love the nature of seaside and beach views.
Norasilah M
icon-休闲 双人入住
休闲 双人入住
6.0
/10
评论于 81几周前

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-商业
商业
6.0
/10
评论于 127几周前

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-休闲 亲子同住
休闲 亲子同住
8.0
/10
评论于 175几周前

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-休闲 家庭
休闲 家庭
6.0
/10
评论于 185几周前

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
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Visvanathan
icon-朋友和家人
朋友和家人
6.0
/10
评论于 201几周前

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-朋友和家人
朋友和家人
4.0
/10
评论于 202几周前

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Soo Kyung
6.0
/10
评论于 208几周前

Hotels.com verified review

조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음.
Verified traveler
6.0
/10
评论于 252几周前

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
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Leong Sze
icon-商业
商业
8.0
/10
评论于 267几周前

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-商业
商业
10.0
/10
评论于 270几周前

Hotels.com verified review

Nice
Verified traveler
icon-休闲 好友同行
休闲 好友同行
4.0
/10
评论于 271几周前

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
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AK
icon-商业
商业
4.0
/10
评论于 294几周前

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-休闲 双人入住
休闲 双人入住
8.0
/10
评论于 300几周前

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-休闲 亲子同住
休闲 亲子同住
4.0
/10
评论于 300几周前

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
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Verified traveler
icon-休闲 亲子同住
休闲 亲子同住
2.0
/10
评论于 301几周前

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
10.0
/10
评论于 303几周前

Hotels.com verified review

Amazing
Stanley
icon-朋友和家人
朋友和家人
8.0
/10
评论于 305几周前

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-商业
商业
10.0
/10
评论于 306几周前

Hotels.com verified review

hotel super cantik dan selesa
每页评论数
20
40

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卧室 4 Amerald Resort Hotel

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综合评分和评论 Amerald Resort Hotel

Traveloka (28)
其他来源 (115)
8.0
非常好
基于 115 条评论
清洁度

8.2

客房舒适度

8.4

服务和设施

8.2

排序方式
最相关
偏好
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旅行者评论 Amerald Resort Hotel

每页评论数
20
40
热门评论
Danny
8.0
/10
评论于 318几周前

Hotels.com verified review

服务员的整体是不错的,只是碰巧遇到烟霾的天气。只有用餐的地板肮脏,还有地理位置有点里面,晚上告示牌不多,如果有更多的路牌会更好。整体的酒店是蛮不错的,住到很舒服,酒店也很大,房间和厕所很舒适,泳池也不错,好评,早餐值得推荐!
Ana Hafizah
icon-朋友和家人
朋友和家人
10.0
/10
评论于 52几周前

Hotels.com verified review

Love the nature of seaside and beach views.
Norasilah M
icon-休闲 双人入住
休闲 双人入住
6.0
/10
评论于 81几周前

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-商业
商业
6.0
/10
评论于 127几周前

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-休闲 亲子同住
休闲 亲子同住
8.0
/10
评论于 175几周前

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-休闲 家庭
休闲 家庭
6.0
/10
评论于 185几周前

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
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Visvanathan
icon-朋友和家人
朋友和家人
6.0
/10
评论于 201几周前

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-朋友和家人
朋友和家人
4.0
/10
评论于 202几周前

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Soo Kyung
6.0
/10
评论于 208几周前

Hotels.com verified review

조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음.
Verified traveler
6.0
/10
评论于 252几周前

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
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Leong Sze
icon-商业
商业
8.0
/10
评论于 267几周前

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-商业
商业
10.0
/10
评论于 270几周前

Hotels.com verified review

Nice
Verified traveler
icon-休闲 好友同行
休闲 好友同行
4.0
/10
评论于 271几周前

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
阅读更多
AK
icon-商业
商业
4.0
/10
评论于 294几周前

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-休闲 双人入住
休闲 双人入住
8.0
/10
评论于 300几周前

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-休闲 亲子同住
休闲 亲子同住
4.0
/10
评论于 300几周前

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
阅读更多
Verified traveler
icon-休闲 亲子同住
休闲 亲子同住
2.0
/10
评论于 301几周前

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
10.0
/10
评论于 303几周前

Hotels.com verified review

Amazing
Stanley
icon-朋友和家人
朋友和家人
8.0
/10
评论于 305几周前

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-商业
商业
10.0
/10
评论于 306几周前

Hotels.com verified review

hotel super cantik dan selesa
每页评论数
20
40