Amerald Resort Hotel

Hotels
8.0
/10
Very Good
143 reviews

What Guests Say About Their Stay

norma n. b. o.
8.5
/ 10
Hotel so nice. Place so good. Just need to wait 30min before check in. Other is so good
Verified traveler
10.0
/ 10
Quiet stay near the beach. Well-maintained room and excellent service from staff.
Sheryl
10.0
/ 10
If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family
Verified traveler
10.0
/ 10
i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.
In the Area
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Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600

Main Facilities

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This accommodation offers:
Winery
Outdoor pool
Private beach
Bar
Children pool
Swimming pool
Late Check-out
Laundry service
Airport transfer
Fitness center
Restaurant
Luggage storage
note: hotel was previously named Amerald Resort Hotel Desaru Amerald Resort Hotel is located in area / city Kota Tinggi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Amerald Resort Hotel

Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600
Discover More Places
Lobby Amerald Resort Hotel
Exterior 2 Amerald Resort Hotel

Discover More About Amerald Resort Hotel

Discover the allure of Amerald Resort Hotel, a charming retreat nestled in the heart of the city. This guide unveils everything you need to know for an unforgettable stay, from its prime location to insider tips for first-time visitors.

Overview of Amerald Resort Hotel

Amerald Resort Hotel exudes a unique charm, blending modern comfort with a touch of local flair. Its inviting atmosphere makes it a popular choice for those seeking a memorable experience.

Location, Location, Location

Amerald Resort Hotel is ideally situated in the city centre, offering easy access to major landmarks and attractions. With excellent public transport links nearby, exploring the city is a breeze. The nearest bus stop is just a short walk away, and the train station is easily accessible, making it simple to navigate your way around.

Ideal for Whom?

Whether you're a solo adventurer, a couple seeking a romantic getaway, or a group of friends on an exciting escapade, Amerald Resort Hotel caters to a diverse range of guests. Its welcoming ambience and convenient location make it a perfect base for exploring the city's vibrant culture and attractions.

Style and Atmosphere

The style of Amerald Resort Hotel is best described as contemporary chic, with a focus on creating a relaxed and comfortable environment. The atmosphere is warm and inviting, making guests feel right at home from the moment they arrive.

Amerald Resort Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Amerald Resort Hotel

Featuring 251 rooms in total, Amerald Resort Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including .

Room Types Available

Amerald Resort Hotel offers a variety of room types to suit different needs and preferences. From cosy single rooms to spacious family suites, there's something for everyone. Each room is thoughtfully designed and equipped with modern amenities to ensure a comfortable and relaxing stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

Expect a vibrant yet relaxed atmosphere at Amerald Resort Hotel. It's a place where you can unwind after a day of exploring or socialise with fellow guests.

Social Vibe

Amerald Resort Hotel fosters a friendly and social vibe, making it easy to connect with other travellers. The communal areas are designed to encourage interaction, providing opportunities to share stories and experiences.

Types of Guests

You'll find a mix of international backpackers, long-term stays, and group travellers at Amerald Resort Hotel. This diverse mix of guests creates a dynamic and engaging atmosphere.

Activities and Events

Amerald Resort Hotel often organises weekly activities, city tours, and events to help guests make the most of their stay. These activities provide a great way to discover the city's hidden gems and meet new people.

House Rules and Etiquette

To ensure a comfortable stay for all guests, Amerald Resort Hotel has a few simple house rules. These are designed to promote a respectful and considerate environment. It's also worth being aware of local customs and etiquette to enhance your experience.

How to Get to Amerald Resort Hotel

Reaching Amerald Resort Hotel is straightforward, thanks to its convenient location and excellent transport links.

Nearest Stations and Airports

The nearest train station is easily accessible by public transport or taxi. The airport is also within easy reach, with regular bus services and taxi options available.

Directions for Taxi Users

If you're arriving by taxi, simply provide the driver with the address of Amerald Resort Hotel. Most drivers will be familiar with the location, but it's always a good idea to have the address handy just in case.

Walking Distance to Major Spots

Amerald Resort Hotel is within walking distance of many major attractions and neighbourhoods. This makes it easy to explore the city on foot and discover its hidden charms.

Food Near Amerald Resort Hotel

From delicious breakfasts to late-night snacks, there are plenty of food options near Amerald Resort Hotel.

Breakfast and Drinks

Amerald Resort Hotel may offer breakfast and drinks on-site. Check with the reception for details of opening times and menu options.

Kitchen Facilities

If you prefer to self-cater, Amerald Resort Hotel may provide kitchen facilities for guests to use. This is a great option for those on a budget or with specific dietary requirements.

Recommended Eateries

Within walking distance of Amerald Resort Hotel, you'll find a range of cafes, convenience stores, and restaurants. From local delicacies to international cuisine, there's something to suit every taste and budget.

Things to Do Around Amerald Resort Hotel

Explore the vibrant surroundings of Amerald Resort Hotel and discover the city's hidden gems.

Tourist Attractions

Nearby tourist attractions include historical landmarks, museums, and art galleries. Take a stroll through the city's charming streets and soak up the local culture.

Nightlife and Culture

Experience the city's vibrant nightlife with its night markets, cultural spots, and live music venues. There's always something happening, no matter what your interests are.

Ideal Itineraries

Whether you're travelling solo or with a group, there are plenty of itinerary options to choose from. From historical tours to culinary adventures, you can tailor your experience to suit your preferences.

Why Amerald Resort Hotel is Popular Among Travelers

Amerald Resort Hotel has garnered a reputation for excellence, becoming a favourite among travellers for several reasons.

Its prime location, comfortable accommodations, and friendly atmosphere make it a top choice for those seeking a memorable stay. The excellent facilities and convenient amenities further enhance the guest experience.

Tips for First-Time Visitors

Make the most of your stay at Amerald Resort Hotel with these helpful tips.

Best Room Choice

Consider your travel style and preferences when choosing a room. If you're travelling solo, a single room may be ideal. For couples or groups, a larger suite may be more suitable.

What to Pack

Pack light and bring essentials such as comfortable shoes, sunscreen, and a hat. It's also a good idea to bring a universal adapter if you're travelling from overseas.

Language and Customs

English is widely spoken, but it's always helpful to learn a few basic phrases in the local language. Be aware of local customs and etiquette to show respect for the culture.

Best Time to Stay at Amerald Resort Hotel

Plan your visit to Amerald Resort Hotel according to the season and your preferences.

Seasonal Advice

The best time to visit depends on your interests. The summer months offer warm weather and plenty of outdoor activities, while the winter months provide a cosy atmosphere and festive events.

Event-Based Travel

Check the local events calendar before you travel. Festivals, university holidays, and other events can impact availability and prices, so it's best to plan ahead.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
  • Airport Transfer: Arrange hassle-free transfers from the airport to your hotel or directly to your destinations.

Ensure to check availability and book in advance to secure the best deals.

Why Book with Traveloka

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Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities — it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

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The app is super easy to use and packed with great deals. Perfect for planning a trip without the stress!
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A very user-friendly app with great price offers. I can easily book transport within Malaysia and Indonesia!
Nor I.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in Amerald Resort Hotel

Swimming Pool Amerald Resort Hotel
Swimming Pool
Fitness Center Amerald Resort Hotel
Fitness Center
Functional Hall Amerald Resort Hotel
Functional Hall
Lobby Amerald Resort Hotel
Lobby
Exterior Amerald Resort Hotel
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Cafe
  • Dining area
  • Winery

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Public Facilities

  • Parking
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Secure parking

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Things to Do

  • Fitness center
  • Outdoor pool
  • Private beach

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Amerald Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Amerald Resort Hotel
251
Number of floors in Amerald Resort Hotel
10
Another facilities in Amerald Resort Hotel
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Amerald Resort Hotel

What is normal check-in & check-out time at Amerald Resort Hotel?
The standard check-in time at Amerald Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Amerald Resort Hotel provide breakfast?
Yes, Amerald Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Amerald Resort Hotel have?
Amerald Resort Hotel is a 4.0-star hotel.
How many floors does Amerald Resort Hotel have?
Amerald Resort Hotel has 10 floors.
How many rooms does Amerald Resort Hotel have?
Amerald Resort Hotel has 251 rooms in total.
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More Reviews from Other Guests in Amerald Resort Hotel

Overall Ratings & Reviews Amerald Resort Hotel

Traveloka (28)
Other sources (115)
8.0
Very Good
From 115 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amerald Resort Hotel

Number of reviews per page
20
40
Top reviews
Norasilah M
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-Business
Business
6.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Read More
Visvanathan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 201 week(s) ago

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Verified traveler
6.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Read More
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 267 week(s) ago

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-Business
Business
10.0
/10
Reviewed 270 week(s) ago

Hotels.com verified review

Nice
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 271 week(s) ago

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Read More
AK
icon-Business
Business
4.0
/10
Reviewed 294 week(s) ago

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 300 week(s) ago

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 300 week(s) ago

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 301 week(s) ago

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Amazing
Stanley
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 305 week(s) ago

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-Business
Business
10.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

hotel super cantik dan selesa
hwa chong
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Read More
CHANDRA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

Nice Sea-view
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 309 week(s) ago

Expedia Group verified review

Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Amerald Resort Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Amerald Resort Hotel

Traveloka (28)
Other sources (115)
8.0
Very Good
From 115 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amerald Resort Hotel

Number of reviews per page
20
40
Top reviews
Norasilah M
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-Business
Business
6.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Read More
Visvanathan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 201 week(s) ago

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Verified traveler
6.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Read More
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 267 week(s) ago

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-Business
Business
10.0
/10
Reviewed 270 week(s) ago

Hotels.com verified review

Nice
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 271 week(s) ago

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Read More
AK
icon-Business
Business
4.0
/10
Reviewed 294 week(s) ago

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 300 week(s) ago

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 300 week(s) ago

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 301 week(s) ago

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Amazing
Stanley
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 305 week(s) ago

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-Business
Business
10.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

hotel super cantik dan selesa
hwa chong
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Read More
CHANDRA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

Nice Sea-view
Verified traveler
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Leisure with Partner
8.0
/10
Reviewed 309 week(s) ago

Expedia Group verified review

Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.
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