马拉喀什文华东方酒店

This place is like no other - heaven on earth. The check-in process was smooth and efficient. Our villa was brilliant. It was huge with our own pool (not heated and therefore we could not use it as the water was cold), a heated jacuzzi, a living room, bedroom and a large bathroom and a store room. The bed was huge and luxurious. The bathroom had a hand-held shower, a rain shower and the best was a waterfall shower! The in-house service was exemplary. We had a direct contact with our butler via whatsapp. The team were wonderful in responding to our messages within a couple of minutes. Noura, from the service team, was fantastic. She was very pleasant and helped us sort out a small issue in the bill with great professionalism. The breakfast was excellent and Kariba and Malik made us feel at home. We booked a lot of excursions, like a visit to Imlil in the Atlas mountains, desert experience, guided tour of the old city through the concierge. Syeed who helped us, in my opinion, is the best concierge I have ever seen. His choice of places, guides, restaurants to eat were excellent. He was patient and took a genuine interest in our trips. The cars from the hotel were large, clean and spacious. The drivers always had a smile on their face. Dawood, Mohammad and Imad in particular stood out. Dawood in particular gave us a lot of history facts during our drive to the desert. We even had Thomas, the general manager, stop by and have a chat with us as we were about to leave.

My stay at the Mandarin Oriental Marrakech was nothing short of perfection! From the moment I arrived, I was swept away by the elegance and serenity of the property. Every corner radiates luxury, with stunning architecture, lush gardens, and a true sense of Moroccan charm blended seamlessly with modern sophistication. The food was simply outstanding—each meal felt like a culinary journey, full of flavor and artistry. The staff went above and beyond in every way, delivering exceptional service with genuine warmth that made me feel both cared for and celebrated. This hotel is more than just a place to stay—it’s an experience. If you’re looking for a blend of indulgence, tranquility, and world-class hospitality, the Mandarin Oriental Marrakech is absolutely unmatched. I cannot wait to return!

El personal es muy atento y servicial. En especial Omnia fue de gran ayuda, muy amable y atenta con mi esposa y conmigo. Regresaría donde ella esté. El hotel tiene bonitas instalaciones, pero le falta un poco de mantenimiento.