阿姆斯特丹 W 酒店

房间小到可怕，卫生也不好

Close to downtown Amsterdam with supermarket nearby. Good restarant and good accomodation condition. It is the quality of W Hotel.

the check in took sooooo long and the shower room’s floor is very unstable

入住手續速度非常快～員工親切有禮、地點優～下次會在入住

房間很小！洗澡間有股味道臭臭的！一開始安排的房間很糟糕，房間小又曬太陽、後來要求換房間！ 但酒店樓上的餐飲非常棒！在樓上餐廳享用的牛排美食！

The hotel facility is too old.

It was a great hotel to stay at during my visit to Amsterdam. I will be going back there again on my next visit to Amsterdam. Spa services were great, the room quality was excellent and breakfast was great too!

Great hotel and unique deco in the rooms.

Great stsy

Amazing hotel

Beautiful rooms, amazing design and top-notch staff. Perfect location for central Amsterdam

Incrível. A Chiara foi excepcional na chegada, atenciosa e enérgica, ela nasceu para atender ao público. Foi tudo sensacional!

The restaurant is a separate property on the roof, beautiful but a little snobby…spa is amazing 10 stars and dining room service amazing

Great hotel with fabulous pool, unique and luxurious spa, and award worthy steakhouse. Mr Porter (restaurant) for the win!

Great location. All staff that we dealt with were excellent.Small lobby which draws a crowd during the check in process. Our room setup was crazy, with a large shower and a separate large toilet space with no bathroom. Instead there is a sink behind the bed. The curtains are also weird. When open you can see directly into the rooms opposite and they can see into yours meaning that anytime you are doing anything private in your room you need to close the curtains. The buildings used to be a bank and a telephone exchange and trying to keep the authenticity of these buildings means that compromises in the set up have been made.

Hotel très bien placé.

8.5/10

To the Management, W Amsterdam, I am writing to express my profound disappointment regarding our recent stay from August 21-25. I booked two rooms as an anniversary gift for my parents, but the service was a complete disaster. Upon arrival, we waited 10-15 minutes for luggage assistance. At check-in, despite mentioning my Expedia Platinum VIP status, we were denied a room upgrade due to a "fully booked" hotel. I asked for a good room for my parents, but we were given two impractical, tiny rooms (505 and 329). My parents' room had no privacy. When I raised this, staff were unhelpful, stating, "this is what we have." My room, 505, was left uncleaned for two days despite repeated complaints. A filthy corridor bin attracted flies and smelled horrible for two days. I have video evidence of the poor cleaning, showing unchanged bed linens, my charging cables under the duvet, an uncleaned toilet, and unreplaced essentials like toilet paper, towels, and water. Finally, at check-out, we waited over an hour for a bellman. We eventually had to haul our own luggage to reception, only to find a bellman standing by, doing nothing. This entire experience was a continuous series of failures. I expected a high level of service from the W brand, but the lack of cleanliness and helpful staff was inexcusable. I request an explanation and a plan to address these serious service failures. Sincerely, Mohammed

Great service

Incredible friendly staff