We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day.
Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here.
The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property.
Thank you, Sofitel, for going above and beyond. We can’t wait to come back!
I will be more than happy to offer 5 if the concierge guy be more friendly to us, the Chinese tourist. I have 4 person together including my wife and two kids but didn't feel "warm" from the concierge guy. Maybe my money stinks??!