The staff were very nice and helpful! Breakfast was amazing - so many incredible options! The bed was awful! They said it was a queen but it seemed like a full size (which might just be a cultural difference). Since we were already on a top floor with a sloped ceiling, the small bed and very warm room, made us quite claustrophobic. I barely slept all night! I called the front desk in the morning to see if we could upgrade for a larger room/bed but they were fully booked. Because we were so tired and frustrated, we ended up switching hotels and got a great place with a king size bed (and had a wonderful nights sleep! Although we lost our room payment AND prepaid breakfast!) The area around this hotel is also a bit sketchy - although the location is convenient to Central Station. If I could get another room with a different bed or layout, I would consider staying again just because the staff and breakfast was worthwhile. But, sleep is pretty important when you want to enjoy vacation!