查理的爱妮岛由HII管理

Its was a great stay overall, staff were very nice and and attentive to anything, unfortunately the only downside i did not like was the room being at the very bottom, not much view. Overall id stay again, but pick and book a different room where it is more space and view.

The staff was kind and helpful. The rooms were clean.

We asked for a king bed and were given 2 singles and told it was fully booked. The breakfast very basic and cold. The staff at reception were not the usual friendly philipinas...except when checking out. The room was very poor. Took 3 visits to reception to get internet and a phone. Room was dark and damp. Not what i expected at all from an "exclusive hotel". In the restaurant flies were everywhere too. Long way from town and only 1 free shuttle in and out. Expected alot more shuttle runs in a resort like this. Not good!

The lobby and public areas of the hotel were quite nice and the staff was very friendly and helpful, our room was incredibly damp and the bathroom remained wet with condensation running on and running down the walls even 12hr after a regular hot shower. I don’t think the fan was doing anything at all and the window was open. In addition I realised on the last night in the room that there unfortunately were bed bugs and some pipe had bust leading the room to be filled with a putrid stench

Awesome

The hotel is nicez looks kind of new. The positive points is that the area is peaceful, not noise. Not too far from Lio Beach. They have a shuttle to El Nido town and to Lio Beach. The shuttle to the hotel from the airport is very convenient but make sure you call them before. The negative points is that tge towels to go outside of the hotel to beach or excursions are not.complimentary, you have to pay to.rent them. The hotel is around 20 min from the town and they only offer the shuttle 3 times a day. Otherwise you would have to get a tuk tuk, many tuk tuk drivers don't know where is the hotel even if you show them the location. In the town is where most of restaurants and activities are located but could be noisy. Lio beach is so beautiful, but again they have only 4 times a day shuttle. I think the location of the hotel is not the best, there is nothing around but the hotel looks nice.

L'albergo era davvero bello, le camere pulite, il personale davvero gentile e disponibile. Siamo stati benissimo e lo consigliamo vivamente.

Staff, amenities, services

The staff are really helpful

The staff, cleanliness and quier. The deluxe rooms were perfect for my husband and I.

The pool

Staff were very kind. Closer to Lio’s beach and Town center with pick up and drop off.

The shower was very weak pressure and roosters woke us up through the night and every morning. Beyond that, everything was excellent. Great staff. Valuable shuttle to town, beach, and airport.

Noise levels were often quite high in the bedrooms from street and roosters from neighbouring properties. Communal area was also noisy at unexpected times like a 4 hour pool party with loud music. Restaurant was also not up to scratch and the fact you can’t expense to room is also annoying. Another example of an issue is that on one evening there was a buffet dinner that wasn’t communicated at all, and given distance hotel is from town this caused a lot of hassle for our family. Finally, there should be more frequent shuttle buses to/from town given how far away it is - tricycle is fun once! Summarising: better communication and service standard from a hotel that pitches itself highly, but based on our experience doesn’t meet.

Lovely hard working professional staff..

Amazing place, staff was second to none, beautiful amenities from room to pools to the gym, highly recommended

Desayuno muy pobre, con escasas opciones y mala presencia. Ubicación

Very good

Det var et rigtig fint hotel. Værelset var fint også. Eneste ulempe var, at det ligger ca 15 min udenfor byen. Hotellet har en bus til/fra byen et par gange om dagen. Personalet er meget hjælpsomme. Morgenmad var stor buffet. Kom der to gange. Første gang, lige da de åbnede og alt var fint. Næste gang ca en time før de sluttede. Der var absolut intet tilbage, og personalet kunne slet ikke overskue at skulle fylde op samtidig med de skulle rydde op efter gæsterne. Hotellet havde inkluderet transport til/fra lufthavn.

Our room was like a Danish Prison cell. It was so cold and dark, and right at the very back of the property. There is a fuse box next to this room that hums all day and night long so it makes you think you’re going mad, but reception knows about it, they’ll turn it off if you ask, then turn it back on again, unfixed.