The front desk staff accommodated us with our requests when there was a slight miscommunication with our booking. The supervisor was very emphatetic with us and went out of his way to upgrade our room to a two queen bed and larger room because he felt we dessrved to have a more relaxing space after a long travel. In addition, all their staff from housekeeping, security, concierge, room attendants, front desk were very helpful and attentive to our needs all the time. The rooms are spotless, comfortable beds, with complimentary coffee and water which is really nice to have. My family will definitely be back in this hotel in the near future and highly recommend it. Oh and btw, it is located a few steps away from the most beautiful beach in the world!!!
I had second thoughts to book this hotel (because I wanted to book more popular hotels) but no regrets! It is now on my list of the top hotels that I have stayed so far, it's even better than some high-end 5-star hotels.
My family arrived earlier than the check-in time but we were quickly accomodated and given a room. There were welcome drinks and they gave us wifi access for our entire stay (up to 40 mbps speed). The room and bathroom was very clean with complete toiletries and even a complimentary safety kit (alcohol, face mask, etc.) was given.
The free breakfast buffet is not indicated in Expedia but it is included; the food is simple but great, there is also variety everday. The pool is clean and good for kids because it is not deep. All of the staff from the doorman, receptionist, maintenance, would always greet with a smile and were kind to answer to any request/question.
If you are looking to experience your Boracay bucketlist, this hotel is one of the best options because it is near famous restaurants and cafes (also walking distance to main road, docking area for tours and activities, D'mall) other than the fact that it is on the beachfront.
Just some points to improve is that the top floor is not accessible at the time of our stay. Also, don't know if it is a pro or con that they cleaned our room even without us asking - but it is an appreciated gesture.
For what we paid which was USD330 for 4D3N, it was definitely worth it and I would recommend to anyone.