Widus克拉克酒店

飯店房間乾淨，交通方便，下次會再入住

熱水不夠熱，浴室比較舊

離機場很近 坐早班飛機可以安排

Tower 2 is better than tower 1.

I stayed in the hotel for four days with my kids and parents. The hotel overall is good compared to others in the city. Just the hotel is still on the construction nearby and therefore when we had breakfast in outdoor area there's so many flies. Other than that, I would say it's satisfied and the restaurant manager was so nice to my kids. I'm particularly impressed by the manager Joyce who handled my grievance on a misunderstanding about the shuttle bus service. She managed it in very professional and sophisticated manner. The Korean lady in the reception is also very nice and polite. We have rented a car in Hertz there but it's quite expensive.

Check in took 20mins.Bathroom was dirty. Beds are so small. Restaurant staff are not knowledgeable. Not so many selection on buffet.

Excellent

Surprised at not having toilet papers in the room . They were able to provide upon request though . The 2nd night in a different room. Still no toilet papers again, they said the supply just arrive . I don’t believe it. If that’s the case poor housekeeping.

checking in was the worst experiance, Widus booking system for some reason has update that I booked with them, I explained I even have emails from Widus confirming my booking, but I wasblown of stating that a "system" generated email that means nothing. First receptionist(will not mention her name) was plain rude and told me its my job to contact the 3rd party(hotels.com) for my booking. Than her supervisor Hazel (i think) came to attend the issue, eventhough she also could not locate my booking she was very helpfull and displayed willingness to resolf this and showed alot common sence, accepting proof of payment, Widus confirmation emails, booking codes from hotels.com. She let me and my family check in while looking into the issue after. 5 Star customer service, other employee zero stars. I stayed numerous times in Widus in the past and I have to say the quality of the continental breakfast is very poor, 1 processed cheese and 1 unidentified processed cold cut, croissants and danish seemed from the previous day. (chef come to work earlier and inspect your product) Spice restaurant was great, room was very clean, IRD had very fast delivery and all the employees were friendly and willing to assist. Widus please sort out your reservation system because these days almost everyone is using 3rd parties for their booking

Excellent!

Safe and quiet place

Staff so helpful and nice

Great customer service, and the hotel is nice and clean.

Nice hotel, roomy and comfortable. It’s connected to the casino and had a wonderful family dinner as well.

Room is old and super small for the price.

Included breakfast was not great. The exterior of the hotel is quite dingy, but the room itself is beautiful and modern. The staff was amazing. Very accommodating and friendly.

Service is good.

Everything

Parking is too far

Great hotel , highly recommend