努维尔酒店

很好

淋浴熱水忽冷忽熱

Location excellent. Building excellent housekeeping excellent. Property not as well maintained as needs to be for such a wonderful building. No hot water for a shower in the last day and a half a big downer. Minimal amenities.

Good location

Great location

Excellent hotel. Both beautiful and comfortable. Conveniently located. Staff are very friendly and helpful. The breakfast had lots of options for everyone in our group. Will come back again.

Enda positiva med vistelsen var hotellets läge. I övrigt, otrevlig personal som inte hälsade och var dryga i svar. Toaletten var trög och det var svårt att spola. Duschen läckte mycket vatten till golvet. Snåla med extra handdukar vid behov. Dåliga engångsartiklar.

Rooms were very clean and staff were super kind and helpful!

If I have to give stars ,I would give 0 not 1 due to very poor attitude of receptionist. The housekeeping staff, however, were excellent friendly, hardworking, and did a great job keeping the room clean. They were the highlight of our stay. Unfortunately, the misleading room photos and the poor customer service we received from Enrique overshadowed the positives. We paid a lot of money for the terrace room and left feeling disappointed. I didn’t have the best experience staying here in other words he ruined my trip from his rudeness where I don't even want to stay but unfortunately it was pre paid.I specifically booked a room with a terrace because the photos made it appear that the terrace would have a front-facing view. Unfortunately, that wasn’t the case for our room, and it felt very misleading. When I went to the front desk to ask about it, Enrique was extremely rude and dismissive. Instead of trying to help, he responded with attitude, saying, “How am I supposed to get you a terrace in the front? Do you want me to go build one for you?” That was completely unprofessional and not an appropriate way to speak to a paying guest. I own three businesses myself, so I understand how important customer service is. Even when a request can’t be accommodated, there’s always a respectful way to communicate with customers. This interaction fell far below the level of service I expected. The room itself also raised some concerns. The doors and other parts of the room felt very flimsy

The hotel is beautiful and well located. We included breakfast which had lots of options. Generally facilities were good with ice and water as well as a vending machine. Two issues, the first is minor in that house keeping staff would come and collect towels and clean the room but not provide new towels for several hours so if you returned to the room in the afternoon you had no towels but the more notable is the noise transfer within the hotel. We could here the bath and shower running and the toilet seat/lids being put down in the adjacent room and there were lots of noisy guests later at night, nothing which couldn’t be resolved with some good ear plugs but did cause disrupted sleep for a couple of nights until they were sourced.

We loved the charm and the location of this hotel. The staff, the staff was super helpful, particularly Asia and Enrique. It might have been nice to have a fridge in the room and also perhaps coffee available either in room or in the lobby, but other than that, we loved it.

Great property in the middle of everything we wanted to see.

Vackert hotell och rena rum. Incheckning och utcheckning utan problem. Gick bra att komma tidigare, kunde lämna bagaget på hotellet. Väldigt centralt och nära till shopping och buss och metro. Bra AC, men även svalt utan den igång. Enda nackdelen är att det är väldigt lyhört, både mellan hotellrummen och utifrån vilket gjorde det svårt att sova.

Really nice traditional hotel. Clean room, comfortable beds. We enjoyed our stay. We were able to store our bags after we checked out.

Tremenda ubicación …

The location of Hotel Nouvel was perfect. Just off the LaRambla. Wonderful places to grab something to eat and drink. Lots of shopping near by. It is a perfect location for walking to the transit center and many available taxis. The staff is very helpful with directions and suggestions. Our terrace looked out over a great neighborhood courtyard.

Very clean and comfortable beds. Very small room but only a bed for the night was required. Shower curtain rail fell off after last shower which we reported. Excellent location.

AC is no good, my family did not have a restful and comfortable stay — i’d like to request a partial refund.

We loved the location of this older hotel - felt very authentic and we very much enjoyed it. I did pay for a room including breakfast, but unfortunately the breakfast room didn’t open until 8:30 am, which was late for us.

We really enjoyed our 6 night stay. The room was clean, the bed were comfortable, the bathroom was clean and spacious. The staff was helpful. The location is great, close to Metro lines and several sites of interest. Our room was extremely quiet and we had restful nights all the time. The gothic decor is unique. I will likely book it again if I come back to Barcelona