Mercure Madrid Centro

Old hotel, bad service and bad breakfast!

Super convenient location. Room is small but clean. Would be nice if we were provided with two bottles of water each day. Otherwise, very satisfied thank you .

Staffs are very friendly and helpful~ Good location~

O hotel tem bom quarto, muito boa cama, localização e atenção da equipe. Café da manhã é bem completo.

La habitación muy confortable el personal muy amable los servicios de primera y el desayuno muy rico

Amazing Stay – Can’t Wait to Come Back! From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier! My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there. The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient. Overall, I had a wonderful experience and will definitely be staying here again!

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

Great location

Kahvaltı güzel ,konum merkezi

Equipe

Mesmo tendo um contratempo com o sofá cama disponível no meu quarto e a rede Wi-Fi ter problemas no andar em que nós estávamos alojados, a atenção dos colaboradores do hotel compensou tudo. Definitivamente o destaque fica por conta do atendimento dos colaboradores.

Breakfast was very disappointing, poor quality cheese and cold meats, pastries, eggs and the coffee and milk were not good

Bom é bem localizado

The room smelled like sewer. Apparently this is a common thing in Spain due to old pipes. But the hotel needs to look into the issue since the smell was so bad. My room neighbors had the same issue. The hotel needs to invest more in their sewer system.

Muy bien localizada la propiedad, la atención del personal es muy agradable. Ideal para estar en Madrid cerca de todo lo importante. Felicidades.

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

Not a friendly staff and tiny elevators, but excellent location in the museum district.

La atención y el servicio del personal fue realmente excelente

Localização perfeita do hotel, com ótimo atendimento de recepção.

O hotel é bem localizado e o quarto é confortável, no entanto mal insonorizado ouve se tudo pela porta do quarto, e o pior de tudo é o comportamento dos empregados no pequeno-almoço, não levantam os pratos sujos, a hora de fecho é as 10:30 mas às 10h15 já começam a tirar as coisas, tornando o pequeno-almoço almoço um momento de stress, tive que me chatear 2 vezes, muito mau mesmo. Na receção também uma parte dos empregados muito mau, o check in foi muito pouco simpático, tinha pedido 2 quartos próximos várias semanas antes e deram me 1 no primeiro piso e outro no 4 piso! Como se não bastasse pedi uma recomendação para o restaurante no dia da chegada e a miúda sem formação enviou nos para uma ratoeira, restaurante caro sem opção para miúdos, no restaurante perguntaram quem nos tinha enviado para lá o que foi muito estranho. Muito pouco profissionalismo, não entendo como uma cadeia como a Mercure tem um staff tão mau e sem formação.