Mercure Madrid Centro

Close to the arts precinct, and we found some great restaurants in the surrounding streets. Breakfast was generous and there were a few different choices each day. Our stay was for 4 nights.

Perfect location in Barrio de las Letras. Close to the main train station and metro. Reception managers were kind, helpful and professional. Room was very clean and comfortable. Breakfast had a great selection and very kind attendants.

It was a great property

Great location, efficient, and kind staff. It’s in a safe and quiet area and there are a lot of good restaurants around.

All good

Great property! The room was very spacious and comfortable, fantastic bathroom, lovely terrace. The breakfast was a little sub-par in terms of things not being well stocked but otherwise everything was perfect.

Great location!

Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor

I did not get my room. I was moved to another hotel, and I paid the taxi.

A great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!

Nice small hotel close to the Prado museum. The staff was super friendly and helpful. The room was fine, just a little small. Walls are thin and there was a bit of a noise until late at night likely from outside the room since I was close to the elevator. Breakfast was decent. All in all nice place to stay if you are going to spend a lot of time at attractions like Prado and around.

The check in process on the morning of 7 June was very smooth and the hotel attendants were helpful in storing our bags until our room was ready. We visited the Prada Museum across the street at 1000 and we were notified that the room was ready about 1200 which was much appreciated since we quite tired from our trip. The Junior Suite with 1 king bed was very nice with a good shower, tub and double sink with good lighting. The bed was very comfortable with excellent linens. The suite had a nice sitting room and a large balcony available through a sliding door. The room temperature was easy to adjust. The breakfast was very nice with lots of fresh fruit and a variety of other choices which we enjoyed. The coffee from the machine was fine but the portions were small requiring several trips to the machine. The hotel location was perfect for all the local museums and you are only one block of the Calle Jesus tapas area. We would definitely stay here again.

Two things stood out at this hotel. We were advised in advance that there was limited parking. I assumed this meant few spaces, but it actually meant only small cars. We had to park a 10 minute walk away in a place that was really tight so I assume the Mercure would only accept dinky cars. If you are travelling in anything the same size or larger than an Audi Q3, your car won't be accepted into the car park. The second thing was the noise. We seemed to be assaulted by noise from all six sides. Every word from the adjoining rooms was clearly audible and noise from the corridors and outside was also loud. It's not an easy place to sleep in.

Hotel location is good. Reception staff were helpful. The only discomfort is the soundproof of the room. The opening and closing of the guest door next to your room can be heard clearly, including drawing of the curtain, etc. These sounds were so clear and close that could give you a fright even when you were already asleep. However, after one or twice experiencing such sound, you should be able to overcome it and able to sleep well for the rest of the nights. This soundproof problem is quite norm for many hotels. Anyway, overall, I enjoyed my stay at Mercure Madrid Centro.

The Hotel was well located and many attractions are within walking distance. The only downside for the hotel is very poor sound insulation. There is virtually no sound proofing. you can hear room doors closing at all hours and the door mechanism is very stiff that ensures everyone will need to slam their doors to shut it. You can hear the taps and WC from your neighbours and voices of people in the next room very clearly. if you have inconsiderate and noisy neighbours you will not get any sleep. So fellow travellers be warned. Otherwise, rooms are clean, staff very friendly and polite. Good breakfast for European standards.

The location is ideal, across from Prado Museum and easy walk to Thyssen-Bornemisza. Sound insulation in rooms is zero from hall conversations and adjacent rooms. Facility appears worn and in need of renovation.

It’s an ok hotel. Clean enough but expensive considering there is no bar and you can hear people walking about above you.

Beautiful hotel, modern and clean. Great location, easy walk to train station. Bed was comfortable, shower water pressure was great. Staff is very friendly and helpful. Would definitely stay again.

Excellent location for going to the Prado. We travelled with older relatives and this let us spend the whole day in the museum. Awesome kind staff, too, thanks Mercure Centro team!

Amazing location, clean and the staff es friendly and helpful in helping us choose restaurants and local activities. We’ll stay here again!