采尔马特弗勒尔高山酒店

Overall the hotel room is exceptional, clean and well designed. Our room has a balcony and a nice Mountain View. They also serve tea/ snacks at 5-6pm and breakfast is really delicious with a large variety of choices. The staff at breakfast were great. The only disappointing moment was at check in: we were lead by Google maps to walk from train station 5min to an entrance of the hotel, at 5:15pm, and turned out it was locked. So we pressed the bell but after almost 10min no one answered. We saw some staff walked pass, and they ignored us telling us to continue with the door bell (which no one answered)… finally door opened, and we walked to reception to check in. The guy was on phone with a blunt face. The young lady was ok, attended to us, took our passports, then she answered the phone and was engaged on the phone for almost 5min. (Staff who are serving guests during check ins should not take calls and be engaged in other calls!) We were watching her on the phone waiting… These two staff at reception both had the attitude and impatient look when dealing with guests. We intended to ask about tea and breakfast timings and dinner recommendations around the area, but we didn’t want to “bother” them and so we didn’t ask anything. The waiting at the gate plus the waiting at check in was disappointing. The nice room made up and we overall were happy about the stay.

Facilities were great. Swimming pool, spa, etc. Staffs are extremely friendly. They gave my son a small gift when they learned it was his birthday. Breakfast was great and close to train station. Great view of Matterhorn.

A wonderful experience starting from the time of check in. Staff were nice, told me for the weather forecast and nearby travel points with patience. Rooms were spacious, new and clean, especially the bathroom. Restaurant were beautifully designed, food were nice. Indoor and outdoor swimming pools, sauna rooms were available