Kimpton KITALAY SAMUI, an IHG Hotel

The service and environment were both great. A variety of choices offered for Boho breakfast. To my surprise, the hotel also has regular Yoga and Thai Boxing class for us to join. Not to mention, their guest service was also warm.

对于5000元一晚的酒店，配套的餐厅实在是太差了。入住时遇到问题酒店准备用一顿免费的晚餐三道菜和延迟退房补偿，但是这顿晚餐是最糟糕的体验难以下咽，我觉得这个补偿套餐实在是在侮辱客人，几乎没有吃浪费了在苏梅一顿晚餐的时间，而且餐厅是接到有送免费晚餐通知的，但退房结账的账单上出现了1500泰铢的晚餐费用，如果不注意就支付掉了。酒店的服务太混乱了，入住时前台说会送一些水果和红酒到房间，然而直到退房还没有送过来。从海景房降级住的这个园林景观房白天根本没法在院子里待下来，高温同时没有任何的微风。相比前两天住的康奈德酒店差了太远！空有靓丽的外表，但不能给住客舒服的度假体验。

Amazing hotel

Great hotel

Amazing resort. Beach is OK.

Beautiful views, clean rooms, very attentive and lovely staff. We loved all the pools and our son had a blast at the kids club.

Great staff.

The team and service were fantastic. VEry accommodating with late check-out when possible. The hotel itself is beautiful, but there was major construction happening in the pool area, with loud noise throughout the day. I wish I had known about the renovation ahead of time, as I likely would have chosen to stay elsewhere during that period.

Great resort and attention to detail by the staff. Some of the things stated were cancelled due to private events which was disappointing. Having said that, it was a lovely resort.

Stunning

The room was beautiful, modern and clean and I really enjoyed my time at Kimpton kitalay. All the facilities were great. The surrounding area was peaceful. The hotel is really popular among families so keep that in mind if you are looking for adults-only holiday.

Fabulous! I would give this place as many stars as I could - it’s wonderful. Thankyou for a lovely stay

Fantastic resort with the warmest staff

The villa with a private pool and beach access was a mixed experience. While the private pool was excellent, the overall design of the villa left much to be desired—the bathroom and closet were in separate structures, requiring us to go through multiple doors just to access them. There was no proper work sitting area, which made it inconvenient for those needing a workspace. The hotel’s beachfront was disappointing—the grass around the villa was not maintained, the beach was not cleaned, and the waters in front of the hotel were full of rocks, making them unusable. The hotel made no effort to clear them or provide any special beach facilities for guests, and service on the beach was nonexistent. Service overall was polite but not at the level of pampering we expected from a 5-star hotel in Thailand. Dinner at the hotel was below par and overpriced, as was the BBQ night on the beach. However, the seafood restaurant was excellent. Overall, while the villa’s private pool and polite staff were positives, the lack of maintenance, poor design choices, and underwhelming dining experiences make it hard to justify the price. A decent stay, but not the luxury experience we expected.

Tutto ottimo

It's a great new modern hotel with super friendly staff. Good location as well and a nice beach. Great breakfast, good restaurant, nice family activities. My only feedback is the cold water in pools. They are not heated and I think I saw maybe 2-4 people in the water during our 2-day stay. It seems common in Koh Samui not to have heated pools, but it felt a bit wasted to have the pool outside your room with direct access but it was painful to jump in. But it would not be right of me to give any other review than 5 stars, thanks to the very friendly hotel staff.

Très bel hôtel, propre, accueillant piscine et plage à disposition, chambre très confortable Très jolie spot. Nous avons beaucoup apprécié notre séjour. Merci

The hotel is incredible!!!!!

The room was good but I had some issues with the balcony and I didn’t get proper service. Location is not the best, not much to see or do outside of the resort.

Hotel is nice and staff very friendly. However the hotel is not a 5- star hotel, specifically when it comes to food and and service in the restaurants. This is a 4 star hotel, specially compared to the six senses, which is approximately the same price