Kimpton KITALAY SAMUI by IHG, an IHG Hotel

Fantastic resort with the warmest staff

The villa with a private pool and beach access was a mixed experience. While the private pool was excellent, the overall design of the villa left much to be desired—the bathroom and closet were in separate structures, requiring us to go through multiple doors just to access them. There was no proper work sitting area, which made it inconvenient for those needing a workspace. The hotel’s beachfront was disappointing—the grass around the villa was not maintained, the beach was not cleaned, and the waters in front of the hotel were full of rocks, making them unusable. The hotel made no effort to clear them or provide any special beach facilities for guests, and service on the beach was nonexistent. Service overall was polite but not at the level of pampering we expected from a 5-star hotel in Thailand. Dinner at the hotel was below par and overpriced, as was the BBQ night on the beach. However, the seafood restaurant was excellent. Overall, while the villa’s private pool and polite staff were positives, the lack of maintenance, poor design choices, and underwhelming dining experiences make it hard to justify the price. A decent stay, but not the luxury experience we expected.

Tutto ottimo

It's a great new modern hotel with super friendly staff. Good location as well and a nice beach. Great breakfast, good restaurant, nice family activities. My only feedback is the cold water in pools. They are not heated and I think I saw maybe 2-4 people in the water during our 2-day stay. It seems common in Koh Samui not to have heated pools, but it felt a bit wasted to have the pool outside your room with direct access but it was painful to jump in. But it would not be right of me to give any other review than 5 stars, thanks to the very friendly hotel staff.

Très bel hôtel, propre, accueillant piscine et plage à disposition, chambre très confortable Très jolie spot. Nous avons beaucoup apprécié notre séjour. Merci

The hotel is incredible!!!!!

The room was good but I had some issues with the balcony and I didn’t get proper service. Location is not the best, not much to see or do outside of the resort.

Hotel is nice and staff very friendly. However the hotel is not a 5- star hotel, specifically when it comes to food and and service in the restaurants. This is a 4 star hotel, specially compared to the six senses, which is approximately the same price

It's one of our favourite hotels in Samui! Every single member of staff was very very friendly - we honestly felt like home! We were impressed with little details such as - the hotel learned our routine (e.g. we kept ordering a bucket of ice for 2 nights in a row, the next day a bucket of ice was proactively delivered to our room), or "sweet dreams" postcards and sweet snacks delivery before bed time. Thank you Kimpton Team!

Fairly new hotel, amazing staff, great service, great rooms, very pet friendly.

Traveled with my 2kg yorkie and we are so happy to have found a new hotel that is comfortable, beautifully decorated and also pet friendly!!! (some hotels allow your dog in the room but not at the restaurants, pool or beach areas. We extended our stay for a few more days!! The staff is very nice and helpful, the food at the restaurants is really good. We would come back !!

Very very hospital and kind. Spectacular view. Main pool breathtaking.

El hotel ha superado mis expectativas con creces. Es un hotel puesto con mucho gusto y detalle, y el trato del personal es excelente y exclusivo. Es el mejor hotel en el que me he alojado. El desayuno es excepcional, variedad de alimentos y platos, sin embargo el servicio de los restaurante de pago por la noche, difiere mucho del buen servicio que se da en el hotel. Tardan mucho en atenderte y la calidad es regular. En cualquier caso, el hotel es excelente.

Nice hotel with clean rooms. Service is a bit hit or miss and the high standards of the room and bar are not replicated in other areas especially the pool and beach furniture. Also it is a kids and family hotel so if you want peace and a pool without kids playing then book another hotel.

The property was an oasis compared to what was surrounding the hotel. It was beautifully maintained by extremely professional and curtious staff. My only wish was for the dining areas to have an AC option as somedays were so hot and humid that you just wanted to not sweat while eating. We ended up ordering in the last day just to avoid the heat.

Ett fantastiskt smakfullt hotel med bra service, vackert poolområde och fantastisk mat. Vi hade swim-up rum vilket vi varmt kan rekommendera. Fantastisk matsal med mjuka textilier och ”hemmakänsla” vilket gjorde frukosten till en fröjd, lugn och stillsam med möjlighet att beställa à la carte. Kids club funkade bra och i övrigt var det en mycket vacker och väl omskött hotellanläggning. Bra room-service, shuttle och bar. Vi provade BBQ på stranden en kväll som var väldigt prisvärd och god med eldshow som underhållning. Stranden var inte den vackraste så här spenderade vi inte så mycket tid. Vill man bada krävs badskor eller att man går i vattnet vid mitten av stranden. Bra utbud på thai-massage nära hotellet. Gym finns men är fördelat på två rum varpå det mindre med fria vikter max rymmer en person åt gången, en stor miss vid planering och byggnation. En riktig pärla är vårt betyg som familj med 7-åring.

Perfect family holiday for relaxation and rest. Impeccable accommodation, great food options and super friendly and helpful staff.

Beautiful Property and we really enjoyed a relaxing and comfortable stay. We hope to return again soon. Great helpful and well trained staff.

i like everything

Amazing property, staff, room and food. We had a beach villa that was spacious with beautiful views of the ocean. I loved the separation of the sleeping area and the bathroom/dressing room. The room service was on point…both service and food. We had a personal assistant with the villa and Naomi was on top of all our needs and requests. The pool was refreshing and needed because the tides were low from six am to six pm. The only bummer.