普爾曼普吉島卡倫海灘度假村

We had a wonderful time at the hotel. The hotel has a great location; a small town is just 5 minutes away with massage services, restaurants, fruit shops, and convenience stores. If you're outside the town, it's only a 10-15 minute drive to Patong city center (approximately 300-400 baht for a private car, 5 seats). We participated in yoga, pickleball, yoga dance, and spa activities at the hotel, which were fantastic experiences. The breakfast was plentiful and varied every day. The room we stayed in this time was a bit old, but very spacious. The hotel is currently undergoing renovations, and some rooms have already been renovated. Hopefully, the hotel will be fully renovated by our next stay (expected completion early 2027). We will definitely stay at this hotel again.

good

房间有点阴冷和潮湿，早餐是真的难吃，糕点尤其差，热菜还可以，可以自己榨果汁，有点点旧，总的来说还可以，园区非常大，五个游泳池，离海边也近，过马路就是。

酒店環境優美，地理位置優越，服務人員既友善又細心，尤其是整理房間方面，兒童遊戲室設施多種多樣，早餐味道好。

booked a room with king size bed and seaview plus, it really deserved this price

非常不错的酒店 房间干净整洁 整个酒店很大 出去吃饭不太方便 下雨时服务人员较少

I booked deluxe room see view plus for 3nights,but I get the view in front of the room is of trees.

早餐没有！

不錯，整體感覺

多年來酒店設施如泳池和房間保養不錯，及增設泰國式湯粉麵檔價錢合理值得讚賞方便客人，由其是泳池邊的客人，但是好像變成中國村國内人有點不禮貌如升降機(吸煙)小孩在餐廳(小便)請加強中文警告標語。

酒店是一家很好家庭旅遊的地方，適合一家大小

We travelled with my sister in law's family and booked two rooms, one for 3 days and the other for 4 days, both with breakfast. I explicitly mentioned this to on check-in but they still messed it up. On day 4 after my sister in law's family checked out someone called asking me to check out as well and I told him that I booked 4 days and will check out tmr. Then half an hour later another lady knocked the door and I had to repeat the same words again. Later I found that my key card was not functioning and had to go to reception to re-activate it...next morning when we went for breakfast buffet I was told that breakfast not included in the booking, so I had to go to reception again. I showed the reception lady my Expedia booking on her request and she insisted that it's not in the hotel system and asked me to contact the "travel agent", excuse me??!! After over half an hour back and forth negotiations I finally got breakfast sorted but it completely ruined our last day in Phuket, and we almost missed the van to the airport due to the extra delay. A few other problems: reception originally allocated two rooms in two different buildings for us which is ridiculous; not very responsive on call, I made 5 calls in total and 2 of them not answered; the cleanup staff not professional, forgot to refill the toothpaste once, and broke my wife's eyebrow pencil. This is certainly the most terrible 5-star hotel that I have ever stayed!

位置不方便

Overal is good. But it is too much mainlanders in hotel. And they were disturbing during your stay in hotel.

非常适合全家出游的度假型酒店。

酒店风景非常好，住宿比较舒适，早餐也都不错。酒店最好能够在主街上开一个口子，开车的话绕行太远了。

Hilton at Karon has nice mountain view and lovely garden. Staff are helpful and friendly in general. However, the room size really, really bothers me. I booked a junior suite for 2 nights with USD 250 per night given the information shows its size is 62 sqm which is big enough to accommodate 3 people. When we arrived the room and found its size is just slightly bigger than a regular room. Hotel claims “62” sqm actually includes the balcony (I think it is still smaller). They need to move the sofa to balcony in order to put another single bed, which shows the room is not big. Hotel does have the courtesy offering to refund the full amount. But how can I accept given I have limited options at that time? In the same trip, I stayed 2 nights at Swissotel, Patong. The room (studio suite with 48 sqm) is actually bigger than the one (claims to be 62 sqm) at Hilton, Karon. To sum up, “junior suite” at Hilton, Karon is definitely NOT qualified as a suite in its size and it is overpriced compared to others. Those people traveling with kids must think twice before you make a decision.

Near beach Day day go beach is ok Very convenient Good environment Too big area

This hotel is amazing! Everything was excellent from start to finish. The rooms were spotless, comfortable, and well maintained. The staff were friendly, professional, and always happy to help. The service was outstanding, and every detail made our stay enjoyable. The location is great, the facilities are excellent, and the overall experience exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for a wonderful place to stay. ⭐⭐⭐⭐⭐

Excellent hotel. Party of ten stayed for 2 weeks. No negatives, everything was great.