纽约时代广场西元素酒店

電梯等太久，房卡一直不能使用

地点位置不错，记不清住了几次，总之每次来纽约都住这家酒店。去哪里都抬脚很方便。周边吃的也很多。

did not sleep for the first night since the refrigerator in the room kept alarming and made a big noise.

Nice n clean hotel. Good location n comfortable!

Good experience

去哪走着去，还是比较方便。唯一不舒服的就是电梯，太难等了，特别是吃早餐时候的电梯，餐厅人多经常没位置，只能自己带走。

The hotel is clean, well equipped and the staff is friendly. The location is very good. There are convenience stores and restaurants nearby. It is very close to the subway station and it is convenient to go to any scenic spot.

可以做饭，有免费早餐，交通便利；不足在于房间很小

整體滿意，但嫌早餐熱盤少選擇，日日差不多，又冇蔬菜，麭包少款式

Room size is ok in Manhattan, considering the convenient location and reasonable price. Staff are friendly. They address to our request promptly. Breakfast is acceptable, quality of the hot dish is ok, but not the bread. Room renovation is needed. Lift is an issue but it's not as serious as seen in some reviews. Over all a very good experience. Will come again in our next visit.

Prime location easy to get to. Enjoy the breakfast and dining room.

It was great! I booked a last minute visit to New York and they were very accommodating. Nice staff, good breakfast, good location we were in walking distance from a lot of places. Only thing I would mention was that the bed was pretty uncomfortable; other than that a really nice stay!

A busy place

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.

Although convenient for location , staff not very friendly, hotel and units could do with a renovation including rhe lighting in rooms. One elevator was down hence a real nightmare to go up and down with long queues, I was fortunate to be on 4th floor still walking up not ideal. Breakfast complimentary and all day coffee available though it should not be allowed to serve those eggs and juices that were only water. Not value for money

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning

I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests.

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️