Element New York Times Square West

A busy place

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.

Although convenient for location , staff not very friendly, hotel and units could do with a renovation including rhe lighting in rooms. One elevator was down hence a real nightmare to go up and down with long queues, I was fortunate to be on 4th floor still walking up not ideal. Breakfast complimentary and all day coffee available though it should not be allowed to serve those eggs and juices that were only water. Not value for money

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning

I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests.

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️

Breakfast had a reasonable selection, although busy.

The access to elevators is an issue.

Hotel com boa localização, quartos confortaveis. Camas, travesseiros e edredon muito bons! Café da manhã muito bom. O defeito foi que so tem 2 elevadores funcionando o que fazia com que a espera fosse muito linga por varias vezes. A lavanderia tb nao estava funcionando e isso me atrapalhou muito.

Amenities and cleanliness of the room are the best of money’s worth

Ho soggiornato 5 notti ad agosto. Sicuramente fino a un ora e mezza dopo l'orario di apertura della colazione, la stessa veniva continuamente rifornira ed era abbondante (dopo non lo so perché uscivo). Stavo al 40° e ultimo piano. Nei momento della colazione c'era un po di attesa per l'ascensore, ma nulla di preoccupante (al max un paio di volte ho atteso 15 min). Verso le 17:00 fanno un apertivo. Ho partecipato una volte ed è stato soddisfacente (ho trovato birra buonissima, vino, olive, pane e formaggi). La zona in cui si trova l'hotel l'ho trovata sicura, puoi uscire tranquillamente la sera e sei subito in centro. Camera pulita. Reception disponibile ad ogni esigenza. Acqua, te e caffe sono praticamente sempre disponibili. Una sera al rientro in hotel erano disponibili alla hall tre tisane buonissime e pronte da bere. Da italiano lo CONSIGLIO!!! Ottima esperienza!

They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.

I like the breakfast and the staff

Staff breakfast and housekeeping best ever

Ottima posizione, camera piccolina ma con mini angolo cottura, grave problema ascensori (al momento funzionanti due su tre), se capiti ad un piano alto non riesci a scendere specie la mattina perchè l'addetto manovra lui l'ascensore e non si ferma mai alla tua chiamata. Colazione molto buona.

Hôtel tres bien placé, chambre spacieuse, vue sur times square (30 eme etage) Par contre gros bémol sur 6 nuits nous avons reussi a prendre que 2 fois le ptit déj !!!!salle trop petite!!et grosse attente aux ascenseurs une fois 38 minutes...un soir idem alors monter 30 étages apres une journée de marche pas top!et la laverie étais en panne

Breakfast included was amazing and lots of variety!!

Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.