Element New York Times Square West

A busy place

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️

Breakfast had a reasonable selection, although busy.

The access to elevators is an issue.

Amenities and cleanliness of the room are the best of money’s worth

They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.

I like the breakfast and the staff

Staff breakfast and housekeeping best ever

Breakfast included was amazing and lots of variety!!

Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.

Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.

Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.

Great Potential in This Hotel- but Needs to Work Out the Kinks. Stayed here during AnimeNYC. Hotel is clean and gives included breakfast. One elevator had maintenance, so only two were running. I feel like even with three the elevators are a huge problem for this 40 floor hotel. We would wait twenty minutes for an elevator that ended up being full to capacity. People would get tired of waiting and cram into one elevator unsafely. Beyond that, amenities were good. There was no option for late check out without a huge fee, but then leaving bags at the front desk seemed like an annoyance to the staff. Also, our keycards stopped working at one point out of no where. My brother was locked out and he had to wait for someone to open it- which took a while due to the elevator issue. I would stay here again but only after all these issues are resolved.

Good just laundry wasnt avaiable

Great! Will go back again and stay

non mi è affatto piaciuto che mi abbiano scritto il giorno dell'arrivo per dirmi che gli ascensori non funzionavano..un solo ascensore al mattino per mille persone, una follia!!A colazione dovevi lottare per trovare un posto, un'ansia...la stanza non è stata mai pulita. D'accordo il rapporto qualità-prezzo ottimo, ma non ci tornerei mai e poi mai! non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.