Element New York Times Square West

Hotels
8.2
/10
Very Good
2,191 reviews

What Guests Say About Their Stay

A***h
9.7
/ 10
Perfect for family stays. Great location, within walking distance of some of NY's best bagels and pizzas. Spacious rooms with almost every kitchen amenity you would want including a dishwasher. This is a cost-efficient option for a pleasant stay close enough to Times Square sans the noise and crowds. We didn't face any unwanted loitering and the hotel staff were polite and helpful enough. The breakfast is excellent for a hearty fill-up for the day ahead. Really no complaints.
Diane
10.0
/ 10
Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.
Rachel
10.0
/ 10
One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.
GEORGE
10.0
/ 10
The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning
In the Area
See Map
311 West 39th Street, Manhattan, New York City, New York State, United States, 10018

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Element New York Times Square West is located in area / city Midtown Manhattan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Element New York Times Square West

311 West 39th Street, Manhattan, New York City, New York State, United States, 10018
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Discover More About Element New York Times Square West

Location


Element New York Times Square West is located in area / city Midtown Manhattan.

About Element New York Times Square West

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Element New York Times Square West.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Element New York Times Square West is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Element New York Times Square West is the right place to stay.

All facilities in Element New York Times Square West

Others Element New York Times Square West
Others

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • 24-hour Receptionist

Business Facilities

  • Meeting facilities
  • Meeting rooms
  • Business center
  • Computer station

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Grocery
  • ATM/Banking

Things to Do

  • Romantic proposal packages

Food and Drinks

  • Breakfast

General

  • Rooftop terrace

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Element New York Times Square West

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • This property is professionally cleaned
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Element New York Times Square West
411
Number of floors in Element New York Times Square West
40
Another facilities in Element New York Times Square West
Others, Coffee/tea in lobby, Smoke-free area, Laundry service, Luggage storage

Frequently asked question in Element New York Times Square West

What are available facilities at Element New York Times Square West?
There are top facilites at Element New York Times Square West such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Element New York Times Square West?
The standard check-in time at Element New York Times Square West is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Element New York Times Square West provide breakfast?
Yes, Element New York Times Square West provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Element New York Times Square West
Element New York Times Square West has a 3.0-star rating.
How many floors does Element New York Times Square West have?
Element New York Times Square West has 40.
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More Reviews from Other Guests in Element New York Times Square West

8.2
Very Good
From 2,183 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews Element New York Times Square West

Number of reviews per page
20
40
Top reviews
Francis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A busy place
Diane
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.
scott
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.
Rachel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.
GEORGE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning
Fernanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️
Craighead
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast had a reasonable selection, although busy.
Stefan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The access to elevators is an issue.
Kristine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amenities and cleanliness of the room are the best of money’s worth
Derek
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.
Karolina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like the breakfast and the staff
Gladys
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff breakfast and housekeeping best ever
Nicole
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast included was amazing and lots of variety!!
Badel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.
Read More
Clare
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.
James
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.
Read More
Julianna
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great Potential in This Hotel- but Needs to Work Out the Kinks. Stayed here during AnimeNYC. Hotel is clean and gives included breakfast. One elevator had maintenance, so only two were running. I feel like even with three the elevators are a huge problem for this 40 floor hotel. We would wait twenty minutes for an elevator that ended up being full to capacity. People would get tired of waiting and cram into one elevator unsafely. Beyond that, amenities were good. There was no option for late check out without a huge fee, but then leaving bags at the front desk seemed like an annoyance to the staff. Also, our keycards stopped working at one point out of no where. My brother was locked out and he had to wait for someone to open it- which took a while due to the elevator issue. I would stay here again but only after all these issues are resolved.
Read More
Stella
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good just laundry wasnt avaiable
John Terence
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great! Will go back again and stay
Barbara
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

non mi è affatto piaciuto che mi abbiano scritto il giorno dell'arrivo per dirmi che gli ascensori non funzionavano..un solo ascensore al mattino per mille persone, una follia!!A colazione dovevi lottare per trovare un posto, un'ansia...la stanza non è stata mai pulita. D'accordo il rapporto qualità-prezzo ottimo, ma non ci tornerei mai e poi mai! non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Element New York Times Square West

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 2,183 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Element New York Times Square West

Number of reviews per page
20
40
Top reviews
Francis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A busy place
Diane
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent location for Times Square, Madison Square Garden and a very easy walk to Grand Central.
scott
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was good, elevator, one, was not working. Using throw out plates and utensils is environmentally poor.
Rachel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

One night stay to attend concert at MSG Theatre. Convenient location, great staff, very clean and comfortable. Would stay again and highly recommend.
GEORGE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel's location is excellent, close to everything you can visit or to all means of transport.What I didn't like was very minor and not worth mentioning
Fernanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This NYC accommodation is super close to Times Square, includes breakfast, and has a full kitchen + comfortable rooms. Super clean! Perfect for my daughter and I ☺️
Craighead
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast had a reasonable selection, although busy.
Stefan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The access to elevators is an issue.
Kristine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amenities and cleanliness of the room are the best of money’s worth
Derek
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.
Karolina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like the breakfast and the staff
Gladys
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff breakfast and housekeeping best ever
Nicole
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast included was amazing and lots of variety!!
Badel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.
Read More
Clare
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.
James
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.
Read More
Julianna
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great Potential in This Hotel- but Needs to Work Out the Kinks. Stayed here during AnimeNYC. Hotel is clean and gives included breakfast. One elevator had maintenance, so only two were running. I feel like even with three the elevators are a huge problem for this 40 floor hotel. We would wait twenty minutes for an elevator that ended up being full to capacity. People would get tired of waiting and cram into one elevator unsafely. Beyond that, amenities were good. There was no option for late check out without a huge fee, but then leaving bags at the front desk seemed like an annoyance to the staff. Also, our keycards stopped working at one point out of no where. My brother was locked out and he had to wait for someone to open it- which took a while due to the elevator issue. I would stay here again but only after all these issues are resolved.
Read More
Stella
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good just laundry wasnt avaiable
John Terence
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great! Will go back again and stay
Barbara
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

non mi è affatto piaciuto che mi abbiano scritto il giorno dell'arrivo per dirmi che gli ascensori non funzionavano..un solo ascensore al mattino per mille persone, una follia!!A colazione dovevi lottare per trovare un posto, un'ansia...la stanza non è stata mai pulita. D'accordo il rapporto qualità-prezzo ottimo, ma non ci tornerei mai e poi mai! non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.
Read More
Number of reviews per page
20
40