棕榈海滩水疗度假村

Beach not well kept, cigarette butts and plastic littered. It’s a shame because the hotel is situated ona stunning beach side. Rooms were dirty with ants but interiors are stunning. Anything except a Balcony room offers little to no privacy. Exceptional staff!

Very nice, small resort. Clean and big rooms, very friendly personnel

Beautiful beach and gardens. Our room was right outside a water feature so was a lovely sound to wake up to. The beach is cleaner than Long Beach. The restaurant at Mango Bay next door is fantastic. the room was designed with thought and well executed. Comfy bed and pillows. Lovely fruit bowl on the first day. The wifi didn’t work at all the entire time...

Nice & relaxing room with lots of warmth and wooden details. Friendly staffs with big smiles as they greet you. Very attentive to the guests’ needs... at breakfast, a waitress asked me for my room number; next day, she knew I was checking out that day, and asked me when they should have the shuttle bus ready for me. Further, they have gone completely out of their way and taken me to the next resort I was staying, as this next 5 star resort wanted me to go 22km back to the airport in order to catch their complimentary shuttle bus, only to come back this same 22km as I was already more than half way through the ride to their location. I wonder... who is really providing a 5 star hospitality & guest service?

Great place, nice beaches and facilities. Would come back again

Great beach, breakfast and ambiance! Rooms are more than fine and a very friendly staff. Will return!

Great customers services. Breakfast was delicious, lots of choices. I will come to visit again next year.

Place was even more beautiful than presented. Staff spoke excellent English. We met people from several countries who were as pleased as we weee. Highly, Highly Recommend..

For me, everything was perfect. I liked the proximity to the beach which is by far the best one in Phu Quoc. Also, the room was clean and spacious. I would come back again.

The position on the safe sandy beach was perfect and the room was good. Breakfast was good though the evening menu was rather limited and would have benefitted from grilled fish and a pizza oven

This used to be our ‘go to’ to get away from it all. It’s still a lovely place and they’ve improved restaurant service and speed 100%. At the time we went, first week of January, it was very crowded on the beach (compared with before) and so many new accommodations along the beach road have opened up that you have to fight for the sun loungers that belong to coco palm. A constant stream of tour boats drop anchor right in front of the beach adding to the noise and number of people as well as blocking the view. We love coco palm, but unfortunately will choose somewhere else next time due to the development of the area. A great place for people who want some life, there are lots of bars, restaurants etc and availability of basic supplies nearby now.

Simple but beautiful. Perfect for a romantic time if you still enjoy talking and spending time with your partner. Easy check in an out.

Great small resort with beautiful beach and great staff. Definitely would recommend this hotel

Stayed here a few times now and each time an improvement in service is noted. Restaurant/bar staff really try their best & are friendly. Umbrellas left outside the room when raining were appreciated.

I felt like the hotel was older and more rundown than the price would suggest. The room was small and smelled musty. However, it was clean and the staff were all really great! The beach directly in front of the hotel was lovely, but right next door was a public beach that was full of garbage. Not Coco Palm's fault, but still not nice to look at. Overall, I'd recommend the hotel, but look for a discount or deal!

Mixed feeling about this hotel. Perhaps I was unlucky as I was there just before closing for renovation. Plus: - location on the beach - staff friendliness - cleaning Minus: - no TV - no Swimming Pool (even if is a beach hotel) - Transfer to/from airport (even if announced and agreed... at the end is just a taxi service) - Breakfast (no buffet) - no touristic info

Nice setting with a nice beach. Breakfast was adequate with plenty of food. Staff were lovely and obliging.

We enjoyed our short stay at this hotel. The beach is beautiful and generally clean. The staff was friendly and very helpful. They helped us to set up our trip to the next destination and it all worked smoothly (from the taxi to the ferry to the bus). The massages on the beach were a great addition to an already relaxing stay. The beds, however, are quite hard.

We spent three night here during Tet holidays and would not recommend it. When we arrived Jack, the receptionist insisted on keeping our US Passports and Visas. I told him I didn't want to give them up as we always have traveled worldwide with passport on our person. He insisted he would need them overnight then agreed to give them back after he wrote down some info. He then took my Visa and tore off the bottom half inch or so as I watched him. Not knowing the Vietnam custom I didn't think anything of it. Fast forward to leaving Vietnam at Hanoi Airport I am told at customs that there is an important part of my Visa missing. My wife and I are then detained, not fun when you are halfway around the world, and told I would need a new Visa and that there are penalties for altering a Vietnam Visa. My explanation, an hour of lost time being detained and $25 later we are allowed to leave and told we were lucky we were not fined as they believed that Jack had been the one to deface my Visa. I sent two emails to the hotel with photos of the receipt for the new Visa and a photo of the copy of it stating that I expected the "Resort" to reimburse us. Those emails were ignored for a week while I waited patiently before writing all my reviews. Having some difficulty finding their phone number and knowing that their staff does not speak understandable English for the most part I decided to see if Hotels.com my booking agent could help out. Hotels.com paid us back, thanks!

We had the best time ever staying at Cocopalm for six nights! We stayed in the superior sea view room and it was clean and spacious. The bed was a bit firm, but it didn't really phase us because the resort is so lovely. The beach at Cocopalm is the best beach on Phu Quoc. My husband and I rented a motorbike and went to a bunch of others around the island and none were as good. This beach is quiet, secluded, peaceful, and has small waves. It's perfect for taking a swim and relaxing. We thoroughly enjoyed our days sitting on the loungers under the umbrella. You can even order food from the beach. The breakfasts were delicious with plenty of Western options, and also Vietnamese. The location is a bit outside of town, but if you're looking for quiet and peaceful, this is the perfect place. The restaurant food is not bad, but not fancy. If you want something fancier, head next door to Mango Bay. I have to say that the staff at Cocopalm really made our stay the best. They were friendly, welcoming, and helpful. We got lots of recommendations, and we loved how they seemed to enjoy their jobs, too. We were celebrating our honeymoon and they even surprised us with a cake in our room! A big shout out to Jack, who was constantly helping us out, chatting us up, and made our experience unforgettable. Our stay at Cocopalm was the highlight of our time in Vietnam and we will definitely be back!