Crowne Plaza Phu Quoc Starbay by IHG, an IHG Hotel

入住時有兩條排隊道，前面也都還有客人。當我與家人先抵達排隊時，反而是後面抵達的其他客人先CHECK-IN，不是很理解這個動線。在當下櫃台服務人員應要告知後面抵達的客人CHECK-IN先後順序，而不是還需要客人開口詢問為何自己先抵達卻要比別人晚CHECK-IN。或者CHECK-IN人數多的時候需引導先抵達的客人在旁邊座位區等待順序。

Very good

房內光線不足，冷氣吹向床頭睡覺位，風向位置不當 酒店整潔，員工有禮，早餐選擇多，位置舒適

非常欣賞此酒店經理的處理方式，是大集團標準以上，極速解決問題令客人滿意地離開酒店。酒店有免費巴士去富國大世界，但要留意巴士坐位不多，坐滿就沒有了，而且提供時間很小。早餐非常豐富，而且味道不錯。兒童設施不多，但有很多活動提供，職員親切對小朋友友善。

good

Nice hotel, fair price. love their Vietnam coffee and cocktails

雖然房型標示標準雙人床，可是實際床的大小大約只有加大單人床的標準。且，房間標示最多容納四人，可實際上卻只能住兩大兩小，額外要住要加價，但卻沒有標示清楚造成誤解。提供給要訂房的人參考，以免到了現場有落差。

Not very good experience

備品沒有每天補齊

酒店環境及房間都很美, 但房間令我嚴重鼻敏感以及皮膚痕癢, 清潔方面需要加強 一打開露台的門就會關冷氣的想法很好, 但建議設置長一些的緩衝時間, 有時只是要出去掛個衣服, 冷氣就一關一開, 更浪費電

Location is great to Vinwonders, Safari, Grand world. Clean, comfortable, good staff, good beach and swimming pool.

熱情的員工、飯店營造的氣氛很棒

因為Hotels.con的錯誤資訊，我們預訂二張雙人床的房間，飯店辦理入住時飯店告知並沒有這樣的房型，讓我們2大2小的住宿並不舒適，而且泳池設備毀損導致有人腳受傷，飯店經理在當下雖然有幫忙帶去醫院治療，但是醫療費用要我們先付，後續說要幫忙申請飯店保險來支付，不過從此沒再聯絡。飯店房務清潔也有問題廁所馬桶並未清潔，最後退房辦理的時間有點久，但是泳池及早餐是很不錯的。整體住宿感覺並不是很好。

This is a very beautiful hotel. The staff is extremely helpful. The food is delicious, but you will pay resort prices for it. They have an extensive option of food choices for the breakfast, which does come with the room. The only cons are two: 1) It is way away from water excursions and the rest of the island. This means that you have to pay to go almost anywhere. 2) If you go during the rainy season(March-September) there will be very few days that they will allow you to swim in the ocean. We were there for 5 days, and only got to swim 1 day. Overall, we really enjoyed our stay at this beautiful resort.

Loved the pool area and beach , this really makes this hotel . Rooms are very comfortable but a bit soulless and bland . Your really limited to eating at hotel as nothing around this place , far out of town . the restaurant on the beach was great during the day with good food , but limited choice in evening and very expensive. The bigger restaurant inside hotel main building was fabulous for breakfast , best choice and quality I’ve ever had , but eating here in the evening felt like you were eating in a food court with the bright lighting , though the choices of food were quite good . Really nice staff though in both restaurants, they engage in conversation and are very friendly and chatty which makes a huge difference. Overall we enjoyed our stay here for 4 nights

Excellent choice during breakfast. Staff were courteous and helpful. Excellent facilities. Lots to do during rainy days.

Nice spacious room, perfect breakfast, very friendly staff and finally gorgeous beach.

View from the hotel is stunning. The hotel is okay. The hotel architecture inside is like hall way, but the employees are very nice. The room was dirty so I asked them to change the room, they did and when I asked for an extra blanket the blanket had a hole. To the family who is going to stay in this hotel special have a kid when you go to the kids play room. The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money. This is supposed to first ask the parents before they let them do it. This needs to be investigated. Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible.. We have to go to an emergency. We were supposed to check out on Sunday, but we checked out on Friday early in the morning. Stay at another hotel.

Nice resort

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