ibis Sydney Thornleigh

It is a bad experience stay in this Ibis hotel, location is not good, and facility in the room is too old, no house-keeping if after 10:00am. Overall no good stay experience this time.

pleasant and comfortable stay caring manager and helpful customer service support

方便

牆上有黴菌 有一盞燈是壞的 雪櫃層架也斷了 雪櫃太凍 周邊充滿了冰 內裹食物 而且汽水也變冰 床單上竟然有鞋印 第二天也沒有換床單

On the first day we arrived Sydney, we lost our suitcase during our transfer flight and we felt really frustrated. however, after IBIS heard our story and they shared their courtesy to us by giving us a bottle of sparkling wine. It means a lot to us.

great location

Value for money, good breakfast, friendly service

Ok not as cheap as it used to be.

The breakfast this time around was not impressive the sausages were old and hard like left overs from previous day . Staff with attitude when ask to unlock room door.

Hotel is in a great location and is good value for the price. I always stay there when in Sydney visiting family.

Great location and the staff make the best of it, but the top floor has a roof leak and there is mould everywhere :( would recommend staying on a lower floor if possible. Price is unbeatable in the area if you are a couple, but no adjoining rooms available if you need two beds.

Staff are very helpful and pleasant. Ready to assist you with anything you need. The breakfast buffet is very good and lots of varieties/options for breakfast.

Ideal position and price...good breakfast and staff very helpfull...rooms need refurbishing and deep cleans

Good place and

A value for money hotel. Friendly staff and clean amenities

Very pleasant staff

Staff friendly and good for a night’s stay before getting on the M1 early to head up north, a casual drink at the bar and something light to eat was available

This hotel is a great, cost effective option for staying on the outskirts of Sydney. The room and bathroom are compact, as expected for an Ibis, but perfectly adequate for our needs on this trip. The bed and towels were perfectly clean and comfy. I'm super picky about cleanliness, and the floor carpet and shower could have been a notch cleaner - but they were fine and most normal people probably wouldn't even notice. Another Ibis characteristic is the lobby bar, it was really nice to have the opportunity for a nichtcap in our lobby before turning in at the end of a long busy day. The staff were super!

Clean room, dining area looked inviting, there were games to play, hospitable staff.

Staff were helpful. Place is old, run down and in need of an upgrade. My room (a queen) was tiny, had obvious water damage stains on the ceiling & dirty marks on curtains. The added-on "pod" style bathroom involved a considerable step up to enter. A kettle that had to be filled at the bathroom sink, iron & ironing board and a TV with poor sound were in the room. I had to eat in their foyer area dining area as there were no other options nearby except McDonald's. My food was just adequate. This will be my last visit.