洲際酒店墨爾本，IHG 旗下飯店

Old buildung without hot water, broken curtain, broken mattress and without double layer window heard everything loud & clear on street especially morning dump truck and tram

Everything was great except waited for more than 1 hour after checking time 3pm.

During my stay, the room service responsive is slow and often been missed. Also, during the stay we’ve minor rashes and spreading slowly. When we checked out and way home to see doctors it’s confirmed lice bite it’s all over my daughters both feets and arm and also my thigh. It’s a huge disappointment towards a 5 star hotel in melbs disregard everything we still curing for the aftermath of the damage

因為在市中心，所以選擇此旅館。一切都不錯，就只有電梯剛好在CHECK OUT時壞了，早餐有點單調。

They allow us to early check in at 10am and we really appreciate it because we are exhausted at that time.

酒店離車站大約十分鐘步程。某些酒店房間有露台。

good location even though the room is a bit old....

ok

Making up room service unsatisfactory. Bath room water pressure too low. Breakfast food variety too little. No reasonable view from the room.

Rooms are small and furniture & fixtures worn out. Breakfast spread was very disappointing. Only good about this hotel is friendly service and location.

Great facilities in the heart of Melbourne

The room cleaning wasn’t very good, we stayed 7nights in the hotel and the room is dusty everyday even after the house keeping. The shower and pipe was old needed updates.

......

Nice hotel. Good bed and the room was clean and well maintained. Our booking included breakfast and parking. I spoke to the hotel a couple of weeks before our stay to organise an early check in and find out about the parking. Early check in could not be guaranteed and we were informed that entry to parking was at rear of the hotel. This information was incorrect and we ended up in the wrong carpark and had to move the car and pay $17 as a result. Once I had the correct parking ticket, the hotel validated it but it didn’t work. This cost a further $30 to exit the carpark. Other areas of concern- pool and spa did not appear clean. There was a strange smell like the chemical balance/chlorine was not right. Breakfast offered a good variety but none of the “hot food” was in fact hot. Very disappointing and we ended up cutting breakfast short and found a cafe outside the hotel for brunch. Overall, this stay was quite expensive and very disappointing. I would not stay here again as there are plenty of better options in the city and Southbank/Crown Casino precinct.

Everything is good

They double charged us The place is beautiful But staff did not resolve the issue of double charging

Indoor pool but water was cold and not monitored by staff .

The place is nice Staff nice Nice room But the bedding was way too hot and when checking out another customer was also complaining about the bedding and duvet being way too hot You want to stay in a nice hotel You pay the nice hotel price But you get a terrible nights sleep because the bedding / duvet is way too hot Disappointing Maybe the manager responsible for the bedding should try sleeping with the duvet they provide - very hot - so we both came away exhausted - not exactly what we had planned !!

Too dark at night especially if the lifts aren’t working which is poor for a 5 star. Breakfast buffet was fantastic and staff very helpful and friendly. Staff handled our complaints professionally and gracefully

Excelllent service , great place to stay.