墨爾本柯林斯索菲特酒店

地理位置好，但有些舊，浴室設計有點差。酒店樓下有電車站，有餐廳，便利店，非常方便

酒店裝修美侖美奐，酒店前台服務態度親切有禮，房間整潔！十分滿意！早餐選擇種類多，同時可以欣賞城市觀景！很贊👍

Excellent service and friendly staff. Definitely recommended.

Stayed there 7 nights and honestly it's quite disappointed. No free wifi, no bottle water provided, need to pay for local telephone calls. Not everything refilled everydays........

Expedia訂房時顯示為免費wifi，其實wifi需要收費，但只需於接待處提交e-mail地址，即可免費登記成為會員，享用免費wifi服務，不留神容易誤用收免wifi，宜於登記入住時先處理。

Surprised by the sparkling wine n sweets, nice facilities, including gym, room, bed, shower room! The view from the room is exquisite! We did have a spectacular experience!

房間舒適，員工有善，近市中心，旺中帶靜!

Very central, short walk to NGV and Southbank, close to parks and Richmond. Friendly efficient staff.

Had a wonderful wedding weekend stay, the staff were fantastic - we thoroughly enjoyed our stay! Thank you Sofitel team!

I recently stayed at the Sofitel Melbourne on Collins and had a wonderful experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel truly valued as a guest. The hotel itself is beautifully presented with elegant interiors and a luxurious atmosphere.

Having stayed at Sofitel hotels in a few countries this one is up there at the top we were upgraded to the 49th floor which rounded off the experience 100%. One minor negative is on both mornings the hot food at breakfast was on the cold side

The staff are wonderful at apologising Sorry doesn’t cut it when yr paying top dollar to stay there Rooms are not sound proof, plumbing needs fixing as leaking taps are also annoying at night when you’re trying to sleep

Great service, large room with great views over Melbourne, central location and within walking distance to Melbourne sights so good base to explore. Kunga on the front desk was especially helpful.

Great location and valet was easy. Staff excellent Very smooth stay.

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

The people

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The hotel was lovely with friendly helpful staff. Lots of facilities to use and good location. The let down was room cleanliness. We arrived to a not so clean bathroom but then for the two days the bathroom was not cleaned at all , carpet dirty, and dirty cups left the whole two days with our opened glass water bottle. . For such a high end hotel the room cleaners are letting it down, not what we would’ve expected. We found a cleaner in our room of a night when we returned but not sure what she was doing in there as the room was not touched and still dirty cups etc.. Concerning. Hopefully this gets addressed as the hotel is wonderful ! Our friends stayed aswell and had the same poor cleaning experience.

Excellent location. Spacious room with view.

Convenient location, roof leaking on 50th floor!!