The Old Clare by Ode Hotels

櫃檯服務員親切，早餐好吃。唯入住時，有二隻蚊子，很困擾，打好久終於打到。

服務人員態度很好，地點很好

Nice decorations and modern facilities Convenient location near the central station Cockroaches found Some staff unwilling to exchange the dental kits

非常有特色的飯店，在此區域非常舒適，有各式各樣餐廳，也離中央車站也很近，交通方便到雪梨各地。飯店內有游泳池和健身中心，客房服務也非常便利。尤其在具有百年建築物的房間，空間的設計讓人驚嘆！

Overall were good and the room decoration was an art. Yet, the beds were too soft to sleep for us.

别具一格的设计与绝佳的地理位置令人印象深刻，但是隔音效果有待改善，也希望酒店的服务可以更加主动！

今次是NONEYMOON之旅. 係中心地區,去其他地方都好方便 酒店員工好細心,有耐心地解答我的問題

Everything was great!

The room was nice, but the pillows were very uncomfortable and the staff were not very welcoming. They didn’t acknowledge our special occasion, and we had to ask for drink vouchers that were supposed to be included. This is not a 5-star hotel. The room also needs maintenance, as the bathroom cabinet door was broken.

Room had very high ceilings, however the bathroom is just glass (zero privacy if that’s a concern) and lacks any kind of vent. Poor noise insulation from upstairs, with fairly loud running water noise.

I was allocated a fairly spartan disabled room on the ground floor looking into a laneway. The sirloin served at the bar was one of the toughest steaks I've eaten in a while. Overall the place just didn't live up to expectations.

Great location, great vibe.

Great hotel. Staff are always helpful with any recommendations. Great walkability to the surrounding neighbourhood.

Lovely lovely property - beautiful location, amazing property beautifully restored, appropriate amenities and super super conveniently located. And the staff were really kind. And the rooftop bar is special!

Perfect location. Short walk from Central Station and right next to a street full of eateries. The building is a lovely renovation of the old brewery.

Beautiful and characterful room, very spacious, located in a great area.

Lovely spacious room, very modern and clean. Good central location.

Clean tidy and helpful staff

What an amazing hotel. Architecturally really interesting and some neat background history too. The staff was extremely polite and helpful, which makes such an important impression. Lots of fun restaurants and good shopping surrounded the hotel. Everything at the property was super-clean and the room was new, modern and very cool. The rooftop pool looked great and was heated, but the weather wasn't cooperative. I didn't partake, but it was clear that the rooftop bar was fun. I liked the eco-policy there: each day you opted to decline having your room made up, you got a food credit at the restaurant. Nice. I'd gladly stay again.

I don’t know. I NEVER stayed because of a booking error they were UNWILLING to let me move booking without paying for another night. Speaking the the staff was like taking to an emotionless ai bot. The custom service was transactional at best. Dealing with Louis was like trying to invite human emotion from a broken vending machine. I booked late one evening and hotels.com glitched and reset search parameters so instead on Tuesday night it reset to that very night! No one would likely have booked the room for same night stay after 8pm. Yet they insisted because they couldn’t have rented the room they would rather loose me as a customer forever (I have stayed here before) then just admit that I didn’t even check in and won’t adjust booking. No call to find out if I was checking in even though they advertise 24 concierge. That would have cleared up the problem. Immediately and they would have won me over as a long term customer. Not even about the money. I travel for work. Spend 30k a year on hotels. It’s all about customer service. Sometimes taking a $400 hit to save the customer is worth it. Also I know people are leveraging ai but hiring humanoid robots to work your concierge would show more understanding for the situation. It’s not a value proposition. And hotels.com… you’re gonna loose out even more. I’ll just use bookings.com. I use them more anyway. Poor effort.